Faith Fuentes
HUNTSVILLE,TX
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Texas Department of Criminal Justice. Excelled in data entry. Skilled in Microsoft Word and adept at fostering positive customer experiences. Proven track record in mentoring staff and streamlining administrative processes for optimal performance.
Overview
5
5
years of professional experience
Work History
Administrative Assistant IV
Texas Department Of Criminal Justice
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Office Assistant
Lakeside Collision
11.2021 - 06.2022
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Trainer
Chick-fil-A
08.2019 - 05.2021
- Provided coaching and mentoring to employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Associate of Arts - Political Science
Lone Star College
Houston, TX05-2025
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Customer and client relations
- Clerical Support
Languages
Spanish
Professional Working
Timeline
Administrative Assistant IV
Texas Department Of Criminal Justice
09.2022 - Current
Office Assistant
Lakeside Collision
11.2021 - 06.2022
Trainer
Chick-fil-A
08.2019 - 05.2021
Associate of Arts - Political Science
Lone Star College
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