Robin Head
Willis,Texas
Summary
With a robust background at the Texas Department of Criminal Justice, I excel in enhancing operational efficiency and fostering client relationships. My expertise in data entry and critical thinking, coupled with a proven track record of improving document management processes by over 30%, showcases my ability to drive success and maintain high standards of professionalism.
Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
33
33
years of professional experience
Work History
Administrative Assistant IV
Texas Department Of Criminal Justice
08.2019 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Correctional Officer
Texas Department Of Criminal Justice
01.1990 - 06.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Bolstered team morale and cooperation through effective leadership and communication.
- Ensured security of facility perimeter by conducting routine patrols.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Streamlined inmate check-in and processing, increasing efficiency.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
Education
No Degree - Radiology Technician
Angelina College
Lufkin, TXHigh School Diploma -
Lovelady High School
Lovelady, TX05-1986
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Microsoft Office Suite
- Database entry
- Dedicated team player
- Verbal communication
- Deadline oriented
- Records management
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Mail handling
- Document management
- Data collection
- Multi-line phone systems
- Client relations
- Multi-line phone proficiency
Timeline
Administrative Assistant IV
Texas Department Of Criminal Justice
08.2019 - 01.2023
Correctional Officer
Texas Department Of Criminal Justice
01.1990 - 06.2018
No Degree - Radiology Technician
Angelina College
High School Diploma -
Lovelady High School
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