Faithanne Gantley
Lexington,KY
Summary
Medical Assistant with 2 years experience in Electrophysiology Cardiology, healthcare administration, Direct patient Care, patient relations and guest service. Expert in patient registration, insurance verification, and appointment scheduling. Known for providing outstanding customer service and creating a seamless patient experience.
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
UK Healthcare, Chandler Hospital
10.2023 - 11.2025
- Assisted healthcare providers in the Electrophysiology Cardiology Team with education, examinations and procedures, enhancing patient care quality.
- Administered patient assessments, ensuring accurate documentation of medical histories and vital signs.
- Coordinated appointment scheduling, optimizing patient flow and improving office efficiency.
- Educated patients on treatment plans, medications, and preventive care measures to enhance health outcomes.
- Conducted patient assessments and documented medical histories to ensure accurate record-keeping.
- Managed scheduling and coordination of patient appointments, optimizing clinic workflow efficiency in our "Outreach" locations.
- Trained new staff on office procedures and best practices, promoting a collaborative work environment.
- Implemented electronic health record systems, improving data retrieval speed and accuracy for patient records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Patient Relations Assistant (senior)
UK HealthCare
06.2021 - 08.2023
- Gill Heart and Vascular Institute Patient Relations Assistant (senior)
- Greeted, checked in, and checked out patients
- Reviewed incoming mail and organized weekly faxes
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Registration and Scheduling referrals
- Developed strong relationships with patients and their families to ensure a positive patient experience
- Develop and maintain exceptional customer service standards.
- Communicate well and use strong interpersonal skills to establish positive relationships with employees to ensure they know I believe in them
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Teach and train new employees
- Help Organize breaks/ call out coverage
- Resolving solutions before it gets to supervisor
- Maintain front while supervisor is out
- Monitored and maintained office supplies
- Assisted with patient follow-up and discharge instructions
Assistant Store Manager
Qdoba
02.2018 - 01.2021
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Offers exceptional customer service to differentiate and promote the company brand.
- Scheduled staff, planned work assignments, and monitored employee performance
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Offered direction and gave constructive feedback to motivate team members.
- Held each team member accountable for achieving brand and performance goals.
- Built and maintained effective relationships with peers and upper management.
- Managed store budget and monitored expenses
- Resolved customer complaints in a timely and professional manner
Guest Service Manager
Chipotle
09.2012 - 01.2018
- Direct staff daily work assignments maximize productivity.
- Efficiently resolve problems or concerns the satisfaction of all involved parties. take appropriate action to ensure food quality and service standards are consistently met.
- Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Assign tasks and oversee the direction of employees.
- Develop and maintain exceptional customer service standards.
- Communicate well and use strong interpersonal skills to establish positive relationships with employees to ensure they know I believe in them.
- Supervised team performance, ensuring adherence to quality standards and operational protocols.
- Coordinated service operations to enhance customer satisfaction and streamline workflows.
Education
Certificate - Medical Assistant
MedQuest College
Lexington, KY10.2023
High School Diploma - General
Mason Co. High School
Maysville, KY05.2011
Skills
- Training and Developing
- Employee Relations/Guest Service
- Medical Terminology
- EMR and EHR Documentation
- Infection Control
- Clinical Support
- Vital Sign Recording
- Patient Scheduling
- Patient Education
- Direct Patient Care
- Triage Referrals
- CPR and AED certified
- Phlebotomy Training
- HIPAA compliance
- Clinical documentation
- Data entry
- Compassionate
- Phlebotomy techniques
- Laboratory specimen collection
- Professionalism and ethics
Certification
- RMA - Registered Medical Assistant
ACTIVITIES AND HONORS
Played a Key role in opening a brand new restaurant in Louisville, KY, Was Selected as a nominee for the Saha Patient Centered Care Award
Timeline
Medical Assistant
UK Healthcare, Chandler Hospital
10.2023 - 11.2025
Patient Relations Assistant (senior)
UK HealthCare
06.2021 - 08.2023
Assistant Store Manager
Qdoba
02.2018 - 01.2021
Guest Service Manager
Chipotle
09.2012 - 01.2018
High School Diploma - General
Mason Co. High School
Certificate - Medical Assistant
MedQuest College