Faith Gillman
Chambersburg,PA
Summary
Dynamic team player with a positive attitude and strong complaint resolution skills, honed at Chic-Fil-A. Proven ability to train and mentor new team members while optimizing workflows. Committed to building relationships and enhancing customer experiences through effective teamwork and adaptability. Recognized for maintaining a clean and safe work environment.
Overview
7
7
years of professional experience
Work History
Team Member
Chic-Fil-A
06.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Volunteer
Chambersburg Girls Volleyball Teams
08.2022 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
Mission Hill Church Youth Group
09.2019 - Current
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
- Greeted guests with bulletins, directions, and friendly conversation.
- Prepared meals for church members and guests for funerals or special events.
- Taught Sunday school classes to impart values of faith.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Sourced and distributed food and supplies to those in need.
- Provided guidance to members of congregation.
- Collaborated with other religious organizations and agencies.
- Assisted with organizing religious activities and services.
- Supported religious leaders in performing various duties.
- Developed and implemented educational programs for youth.
- Wrote and delivered sermons.
- Assisted with fundraising activities.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA05.2026
Skills
- Complaint resolution
- Workflow optimization
- Team building
- Adaptability and flexibility
- Positive attitude
- Teamwork and collaboration
- Flexible schedule
- Relationship building
- Training and mentoring
- Following instructions
- Cash handling
- Task prioritization
Accomplishments
- Achieved record in sales per hour by completing orders with accuracy and efficiency.
- Achieved record breaking sales through effectively helping with handing out orders.
- Admitted into National Honors Society because of high grades.
Extracurricular activities
I played 7 years of volleyball. One season on the junior varsity team and three seasons on the varsity team. I also played 5 seasons of club/travel volleyball.
Timeline
Team Member
Chic-Fil-A
06.2023 - Current
Volunteer
Chambersburg Girls Volleyball Teams
08.2022 - Current
Volunteer
Mission Hill Church Youth Group
09.2019 - Current
High School Diploma -
Chambersburg Area Senior High School