Faith Govens
Tulsa,OK
Summary
Experienced and diligent Collections Specialist with over 3 years of expertise in managing high-volume accounts receivable, reducing outstanding debts, ensuring optimal cash flow for organizations across diverse industries. Adept at negotiating payment terms, resolving disputes, and using advanced collections techniques to recover overdue payments. Proven ability to build strong customer relationships while ensuring compliance with industry regulations. Ready to bring my strong communication skills, data driven approach, and problem solving abilities to the ________ team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Specialist
Trans World Systems Incorporated
08.2021 - Current
- Manage a portfolio of 250 overdue accounts, ensuring timely and effective resolution of outstanding payments.
- Initiate personalized outreach to clients with overdue accounts through a combination of phone calls, emails, and letters, ensuring professional and clear communication.
- Negotiate favorable terms and payment arrangements with clients, offering flexible options such as payment plans, settlements and extensions to facilitate resolutions.
- Resolve complex billing discrepancies and disputes by researching account details and collaborating with both clients and internal teams.
- Collaborate with legal departments to escalate high-risk accounts and initiate debt recovery through legal channels when necessary.
Client Care Specialist
Elwyn Incorporated
04.2017 - 08.2021
- Delivered compassionate and individualized care to clients with developmental and emotional challenges, improving their quality of life by promoting independence, safety, and dignity.
- Effectively communicated with clients, their families, and healthcare teams to address concerns, monitor progress, and provide necessary adjustments to care plans.
- Managed appointments, schedules, and daily tasks while ensuring clients' well-being and comfort.
- Documented detailed record of services provided, including progress, incidents, and regulatory standards.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06-2003
Skills
- Analytical Problem Solving
- Tactful Interpersonal Skills
- Effective Time Management
- Responsive to New Challenges
- Team-Oriented Communication
- Budgeting Strategy Development
- Proficient in Negotiation Strategies
- Attentive Listening Skills
Certification
- Adjusters License (FL)
- State Farm Auto Certified
Timeline
Collections Specialist
Trans World Systems Incorporated
08.2021 - Current
Client Care Specialist
Elwyn Incorporated
04.2017 - 08.2021
- Adjusters License (FL)
- State Farm Auto Certified
High School Diploma -
West Philadelphia High School
Similar Profiles
Sheila Marie PinedaSheila Marie Pineda
Sales Secretary at TRANS WORLD TRADING COMPANY, INCORPORATEDSales Secretary at TRANS WORLD TRADING COMPANY, INCORPORATED
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Ahmed Magdi Abdul Aziz ShaabanAhmed Magdi Abdul Aziz Shaaban
Accountant at Trans world (Indomie)Accountant at Trans world (Indomie)