Kathleen Ronan
Medical Billing And Collections Specialist
Rockford,IL
Summary
*Skilled Collections Specialist offering 19 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.
*Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
*Quality-driven Collections Representative with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices.
Overview
19
19
years of professional experience
Work History
Collections Specialist
CVS Specialty Infusion Services
Rockford, IL
08.2003 - Current
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Boylan Central Catholic High School
Rockford, ILMedical Terminology
Rock Valley College
Rockford, ILSkills
- Administration and Management
- Conflict Resolution
- Delinquent Account Notification
- Account Monitoring
- Credit and Collections
- Attention to Detail
- Problem Investigation
- Updating Customer Accounts
- Analytical and Critical Thinking
- Paperwork Processing
- Training and Teaching
- Time Management
- Verbal and Written Communication
- Quality Standards Compliance
- Documentation and Recordkeeping
- Pleasant Telephone Demeanor
- Creative Problem Solving
- Denial Appeals Process
- Insurance Company Communication
- Clear Communication
- Organizational Skills
Timeline
Collections Specialist
CVS Specialty Infusion Services
08.2003 - Current
High School Diploma -
Boylan Central Catholic High School
Medical Terminology
Rock Valley College
Similar Profiles
Julie SaucedoJulie Saucedo
Patient Admissions Specialist at Coram Healthcare/CVS Specialty Infusion ServicesPatient Admissions Specialist at Coram Healthcare/CVS Specialty Infusion Services
Kory HruniukKory Hruniuk
Clinical Sales Liaison at Coram CVS Specialty Infusion ServicesClinical Sales Liaison at Coram CVS Specialty Infusion Services
Marcie E. TaylorMarcie E. Taylor
Initial/Suspend Auth & RX Specialist at Coram CVS Specialty Infusion ServicesInitial/Suspend Auth & RX Specialist at Coram CVS Specialty Infusion Services
Anfal MekkiAnfal Mekki
Volunteer at OSF St. Anthony Medical CenterVolunteer at OSF St. Anthony Medical Center
Cory WysingerCory Wysinger
Test Count at CaterpillarTest Count at Caterpillar