Faith Green-Spence
Utica,OH
Summary
Detail-oriented professional with experiences in healthcare administration, insurance verification, patient services, and employment assistance. Skilled in reviewing documentation, gathering information, identifying discrepancies, and resolving customer concerns. Strong background in communication, analytical problem-solving, and handling sensitive situations with professionalism. Currently pursuing a Bachelor's of Science in Healthcare Administration.
Overview
2027
2027
years of professional experience
Work History
Registration FLOAT
Licking Memorial Health Systems
Newark, OH
2025 - Current
- Collect and verify patient demographic, insurance, and financial information, including insurance coverage and eligibility
- Review medical documentation and support prior authorization and insurance-related processes while identifying discrepancies
- Maintain accurate EMR records and assist patients with insurance, billing, and registration inquires
- Collaborate with clinical and administrative departments to resolve concerns and coordinate patient needs
Patient Service Representative Float & Trainer
Knox Community Hospital
Mount Vernon, Ohio
2024 - 2025
- Trained and mentored newly hired Patient Service Representatives on registration procedures, EMR systems, customer service standards, and departmental policies.
- Managed patient registration across multiple physicians offices, verifying insurance and medical information while adapting to varying departmental workflows
Employment Services Interviewer
Job And Family Services
Mount Vernon, Ohio
2023 - 2024
- Conducted client interviews to assess circumstances, employment needs, qualifications, and barriers to employment, facilitating tailored support plans.
- Evaluated employment histories, resumes, and client information to identify qualifications and barriers, coordinating with case managers to connect clients with appropriate resources.
- Assisted individuals with unemployment claims and inquiries, offering guidance and resolving concerns to enhance client understanding of available assistance programs.
- Gathered, reviewed, and verified client information and supporting documentation while maintaining accurate records within the CFIS system.
Education
High School Diploma -
East Knox High School
Howard, OH05-2022
Bachelor of Science - Healthcare Administration - In Process
Western Governors University
Salt Lake City, UT10-2026
Skills
- Investigative Information Gathering
- Analytical Problem-Solving
- Customer Advocacy
- Interviewing & Assessment
- Insurance Verification
- Employee Training
Timeline
Registration FLOAT
Licking Memorial Health Systems
2025 - Current
Patient Service Representative Float & Trainer
Knox Community Hospital
2024 - 2025
Employment Services Interviewer
Job And Family Services
2023 - 2024
High School Diploma -
East Knox High School
Bachelor of Science - Healthcare Administration - In Process
Western Governors University