Feven Kidane
Fremont,CA
Summary
Compassionate Social Services Professional with over 10 years of experience supporting individuals and families through public assistance and housing services. Expertise in client advocacy, eligibility assessment, and crisis de-escalation, fostering connections with community resources. Skilled in maintaining confidential records and collaborating with partners to enhance service delivery. Currently pursuing studies in Social Work and Human Services, aiming to leverage skills in a Child Welfare Worker role.
Overview
10
10
years of professional experience
Work History
Eligibility Services Technician III (All Programs)
Alameda County Social Services Agency
04.2024 - Current
- Review applications, supporting documentation, and case information to verify initial and ongoing eligibility and identify discrepancies requiring resolution.
- Maintain continuous eligibility reviews and update databases and case-tracking systems to ensure accurate and current case information.
- Gathered, evaluated, and documented information during eligibility investigations, delivering clear summaries and justifications for case findings.
- Maintained accurate, confidential electronic case records while preparing detailed correspondence and documentation essential for ongoing case management.
- Assess client circumstances, explain program requirements, and provide information regarding available assistance, required documentation, and continued eligibility.
- Maintain accurate and confidential electronic case records and prepare detailed correspondence and documentation required for ongoing case management.
- Collaborate with community resources and other professionals to support clients and connect them with appropriate services.
- Computed initial assistance budgets and recommended public assistance eligibility based on established program requirements.
- Respond to client questions and concerns using clear, respectful communication, including during stressful or difficult interactions.
Community Manager
Mid-Pen Property Management
07.2022 - 04.2024
- Managed an affordable housing community serving individuals and families from diverse backgrounds and circumstances.
- Provided information, support, and referrals to parents, families, and individuals experiencing housing instability, addressing identified needs to enhance stability.
- Helped residents identify and follow appropriate plans to address housing-related concerns and maintain housing stability.
- Participated in meetings with staff and community partners to discuss resident needs, concerns, and appropriate responses.
- Connected residents with community resources and coordinated with service providers for additional assistance.
- De-escalated difficult situations with hostile or emotionally distressed individuals, fostering safety and resolution in challenging interactions.
- Supervised an Assistant Community Manager and two Maintenance Technicians and coordinated staff responses to resident needs.
- Maintained compliance with applicable regulations, organizational policies, and confidentiality requirements.
Property Manager
Satellite Affordable Housing Associates (SAHA)
02.2018 - 09.2021
- Managed supportive housing serving individuals and families, including Veterans and formerly homeless households.
- Worked with individuals and families experiencing homelessness or housing instability and supported efforts toward maintaining stable housing.
- Supervised property management staff and monitored performance, responsibilities, and service delivery.
- Educated residents on housing requirements, responsibilities, available resources, and steps for maintaining stable housing.
- Responded to crises and challenging resident situations while maintaining professionalism, appropriate boundaries, and respectful communication.
- Coordinated with staff and community resources to address resident concerns and ensure effective service responses.
- Supervised property management staff, monitoring performance and ensuring accountability in service delivery.
- Applied Fair Housing requirements and organizational policies when working with residents and addressing sensitive concerns.
Community Manager
Mid-Pen Property Management
01.2017 - 09.2017
- Oversaw Tax Credit program operations to ensure compliance and support for residents. and HUD housing serving individuals and families, including Veterans and formerly homeless households.
- Supported residents facing housing instability by addressing concerns, coordinating solutions, and connecting them with essential resources to enhance their living situations.
- Conducted applicant interactions and interviews and reviewed information required for housing eligibility.
- Maintained detailed records and documentation related to residents, property operations, and compliance requirements.
- Participated in meetings and coordinated with staff and regulatory agencies regarding property and resident needs.
- Recruited, hired, and supervised a six-member team, fostering a collaborative environment to improve service delivery.
- Coordinated follow-up on resident concerns and documented actions taken to resolve issues.
- Facilitated follow-up actions on resident concerns to ensure timely resolutions. on resident concerns and documented actions taken to resolve issues.
Education
Associate of Arts - Social Work And Human Services
Chabot College
Hayward, CA05-2028
High School Diploma - undefined
Vallejo Senior High School
Vallejo06-1996
Skills
- Public Assistance Eligibility
- Client Needs Assessment
- Client & Family Interviews
- Case Management & Documentation
- Incident & Case Documentation
- Documentation proficiency
- Data Entry & Case Tracking
- Confidential Records Management
- Client Advocacy
- Community Resource Referrals
- Service Coordination
- Investigative Information Gathering
- Crisis De-escalation
- Conflict Resolution
- Vulnerable Population Support
- Family & Client Services
- Policy & Regulatory Compliance
- Multidisciplinary Collaboration
- Professional Communication
- Verbal and written communication
- Verbal and written communication
- Highly organized and deadline-oriented
- Problem-solving skills
- Effective multitasking
- Flexible and adaptable
- Calm under pressure
- Client support
- Time Management & Organization
- Database management
- Customer support
- Task prioritization
Timeline
Eligibility Services Technician III (All Programs)
Alameda County Social Services Agency
04.2024 - Current
Community Manager
Mid-Pen Property Management
07.2022 - 04.2024
Property Manager
Satellite Affordable Housing Associates (SAHA)
02.2018 - 09.2021
Community Manager
Mid-Pen Property Management
01.2017 - 09.2017
High School Diploma - undefined
Vallejo Senior High School
Associate of Arts - Social Work And Human Services
Chabot College
Software
YARDI, RealPage, Excel, Microsoft Office, Outlook, CalSAWS, MEDS, SAVE