Faith Guzman
Newton T Bass Library
Apple Valley,CA
25
years of professional experience
Customer-focused professional with expertise in conflict resolution and problem-solving. Drives customer satisfaction and loyalty through effective communication and service solutions. Collaborates with teams to adapt to evolving needs and consistently achieves organizational goals with a proactive, results-oriented approach.
Work History
Library Assistant
6 Months- Assisted patrons with circulation, reference questions, and account services using integrated library systems.
- Processed holds, check-ins, renewals, and interlibrary loan requests with attention to detail.
- Cataloged books and materials, maintaining accurate records and shelving organization.
- Supported library programs, events, and community outreach activities for diverse patrons.
Office Manager/Coordinator
1 Year 9 Months- Handled clerical work for church and food bank.
- Ordered supplies for church and food bank.
- Ensured timely food supply replenishment for food bank operations
- Managed email correspondence with LARFB
- Compiled and submitted monthly reports for review
- Training volunteers for Food bank, overseeing distribution, working with general public
- Implemented safe food handling procedures in storage room management
- Obtained a food handlers card.
Health Coach
2 Years- Independent Health Coach from home.
- Secured own clients through targeted outreach and networking
- Conducted health assessments to tailor individualized programs
- Managed order processing by verifying details and ensuring timely fulfillment.
- Cultivated client relationships through weekly weigh-ins and accountability support
- Provided customer support by addressing inquiries and resolving issues.
- Handled phone inquiries by addressing customer needs and directing calls appropriately.
ICQA Associate/ Ambassador/ Safety Coordinator
3 Years 10 Months- Ensured inventory integrity to meet company standards. (Inventory control & Quality Assurance), productivity goals.
- Acted as an ambassador to train new hires.
- Conducted audits on associates and departments, scheduled safety initiatives, and prepared end of shift reports.
- Safety Committee- Perform audits on associates & departments, Scheduling for safety, End of shift reports.
Cook
11 Months- Cooked meals for residents and tailored dishes to meet their dietary needs.
- Performed safe food handling and maintained cleanliness in the kitchen and dining room.
- Prepared meals following resident dietary restrictions and texture-modified requirements.
- Coordinated kitchen workflow to deliver timely service for independent and assisted living residents.
- Maintained sanitation standards across prep surfaces, equipment, and food storage areas.
Cake Decorator
2 Years 4 Months- Assisted with store setup by arranging merchandise displays and organizing inventory.
- New store setup
- Managed zoning of market areas by organizing product placements and maintaining category standards.
- Executed all bakery functions, including cake decorating, bread making, donut making, and stocking
Jewelry Specialist
2 Years 9 Months- Managed jewelry counter operations
- Greeted and assisted customers to enhance shopping experience
- Handled cash transactions accurately at register
- Processed store credit applications for customers
- Set and tracked daily productivity goals to enhance team performance
- Documented diamonds at the end of the shift
- Sized customers and adjusted watches to ensure proper fit and satisfaction
- Processed special orders from customers to meet specific requests
Market Zoner
1 Year 8 Months- Managed operations across two locations: West Covina and Apple Valley
- Specialized in shoe department: zoned, stocked, and created signage
- Collaborated with vendors to optimize product placement and inventory
- Ordering for dairy/ frozen
- Organized product displays in aisles for improved customer navigation.
- Assisted customers at front lanes during peak hours to ensure efficient service.
Concierge Hostess
2 Years 7 Months- Server/ Lead in the concierge lounge
- Assisted VIP guests during their resort stay by presenting a variety of food options throughout the day.
- Collaborated with chefs to accommodate guests' special allergy requests.
- Assisted guests by providing essential information about park attractions.
- Restocked and maintained lounge supplies to ensure guest satisfaction.
Kindergarten Teacher
9 Months- Educated kindergarten aged children in foundational skills.
- Taught children essential basic skills.
- Met with parents to discuss children’s progress and foster collaborative support for learning.
Cashier
1 Year 6 Months- I was a cashier at the Puente Hills Mall, Taco Bell. I greeted and took customers orders, was responsible for upselling, handling cash, keeping a clean work area and pouring drinks and passing out food to customers. Started working at age 14 under a work permit. Achieved 100% score during secret shopper inspections, earning recognition for exceptional service multiple times.
- Processed cash, card, and mobile payments accurately through POS system.
- Greeted guests promptly and resolved order questions with professional service.
- Balanced cash drawer and reconciled transactions at shift close.
Education
- General education
Medical Coding - Medical Coding
Skills
Customer support
Effective communication
Team leadership
Technical proficiency
Strong work ethic
Technical support
Phone communication
Up-selling techniques
Cash handling
Work ethic (10+ years)
Account services
Collection management
Sales techniques
Timeline
Library Assistant
Newton T Bass Library
11.2024 - 05.2025Read More
Office Manager/Coordinator
II Adam Ministries
10.2022 - 07.2024Read More
Health Coach
Optavia
05.2022 - 05.2024Read More
ICQA Associate/ Ambassador/ Safety Coordinator
Amazon
04.2015 - 02.2019Read More
Cook
Sierra Vista Independent & Assisted Living
12.2014 - 11.2015Read More
Cake Decorator
Wal-mart
08.2012 - 12.2014Read More
Jewelry Specialist
J.C. Penney
11.2009 - 08.2012Read More
Market Zoner
Target
03.2008 - 11.2009Read More
Concierge Hostess
Grand Californian hotel
06.2005 - 01.2008Read More
Kindergarten Teacher
New life Christian School
09.2004 - 06.2005Read More
Cashier
Taco Bell
09.2000 - 03.2002Read More
Rosemead High School
from General education
Read More
U.S Career Institute
Medical Coding from Medical Coding
Read More
Personal Information
Work Permit: Authorized to work in the US for any employer