Faith Haapala
Medical Assistant
Rhinelander,WI
Summary
Personable and compassionate Medical Assistant candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
4
4
years of professional experience
Work History
Teacher
YMCA Daycare
06.2025 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Barista/Waitress
Northwoods Cafe
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cerified Nursing Assistant
Aspirus
11.2021 - 09.2023
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
Certificate - Medical Assistant
Nicolet College
Rhinelander, WI 05.2001 -
Skills
Medical terminology
Patient-focused care
Data entry
Customer service
Student engagement
Classroom management
Critical thinking
BLS and First Aid Certification
2026
Timeline
Teacher
YMCA Daycare
06.2025 - Current
Barista/Waitress
Northwoods Cafe
09.2023 - Current
Cerified Nursing Assistant
Aspirus
11.2021 - 09.2023
Certificate - Medical Assistant
Nicolet College
05.2001 -