Cooking
Faith Hadden
Sales And Marketing Expert
Delaware,OH
Summary
Proven sales leader with a track record of expanding customer bases and driving revenue growth. Expert in customer relationship building and sales development, adept at leveraging negotiation tactics and customer service excellence to secure and retain clients. Achieved significant client satisfaction and loyalty through innovative sales strategies and effective client service. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
K. Hovnanian Homes
02.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Sales and Marketing Specialist
Verena, Hillard
10.2022 - 02.2024
- Developed marketing champaigns and outreach initiatives to attract potential senior residents, families and partners.
- Utilize active listening and persuasive communication to build trust with seniors and their families, ensuring smooth and informed decision making process.
- Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
- Manage entire sales cycle, from initial contract to contract signing, ensuring seamless and customer-centric experience.
- Oversee all aspects of outreach, including relationship development with referral partners, to expand the network of potential residents & drive consistent growth.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Regularly monitored industry trends to stay abreast of potential opportunities and challenges, providing crucial insights to inform strategic decision making.
Community Relations Consultant
Senior Star Dublin Retirement Village
08.2021 - 10.2022
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Sales Representative New Homes
Ryan Homes
08.2021 - 10.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
New Home Specialist
D.R. Horton Homes
03.2021 - 08.2021
- Negotiated purchase contracts on behalf of clients, securing favorable terms while protecting their best interests during transaction process.
- Contributed to development of marketing materials, including brochures, website content, and social media posts, showcasing new home offerings within target communities.
- Implemented innovative sales techniques to generate interest in available properties while remaining attentive to client needs and preferences.
- Provided exceptional customer service throughout entire home-buying journey, ultimately resulting in positive reviews and referrals from satisfied clients.
- Promoted company''s reputation as premier builder by actively participating in industry events, networking opportunities, and professional associations.
- Fostered environment of trust with clients by consistently demonstrating expertise in all aspects of new home building process from design development through construction completion.
- Enhanced customer satisfaction by providing personalized consultations and recommendations for new home features and designs.
- Utilized digital marketing strategies to showcase available properties and attract potential buyers to open house events or private showings.
- Developed strong relationships with clients, ensuring smooth and efficient home buying process from start to finish.
New Home Specialist & Mentor
Pulte Homes
04.2014 - 03.2021
- Assisted clients in understanding financing options, guiding them through mortgage application process for successful loan approvals.
- Contributed to development of marketing materials, including brochures, website content, and social media posts, showcasing new home offerings within target communities.
- Developed strong relationships with clients, ensuring smooth and efficient home buying process from start to finish.
- Enhanced customer satisfaction by providing personalized consultations and recommendations for new home features and designs.
- Maintained accurate inventory records of available homesites within communities, coordinating updates with sales team members as needed.
- Collaborated with design and construction teams to address client requests for customizations or modifications to existing floor plans.
- Provided exceptional customer service throughout the entire home-buying journey, ultimately resulting in positive reviews and referrals from satisfied clients.
- Analyzed local housing market trends to inform pricing strategies that supported both company profits and competitive positioning within the industry.
Education
Associate of Arts - Education
University of South Florida
Tampa, FLHigh School Diploma -
Central High School
Grand Rapids, MICosmetology License - Cosmetology Education
Cosmetology School
Grand Rapids, MISkills
Customer Service
Sales Development
Client Service
Customer Needs Assessment
Sales closing
Customer Retention
Customer Relationship Building
Relationship Building
Product and service knowledge
Revenue Generation
Sales Presentations
Negotiation Tactics
Accomplishments
- Ranked #1 in Sales at Pulte Homes in 2018.
- Been in Presidents Club with builders since 2014
Certification
Cosmetology
Interests
Hiking
Networking
Timeline
Sales Representative
K. Hovnanian Homes
02.2024 - Current
Sales and Marketing Specialist
Verena, Hillard
10.2022 - 02.2024
Community Relations Consultant
Senior Star Dublin Retirement Village
08.2021 - 10.2022
Sales Representative New Homes
Ryan Homes
08.2021 - 10.2022
New Home Specialist
D.R. Horton Homes
03.2021 - 08.2021
New Home Specialist & Mentor
Pulte Homes
04.2014 - 03.2021
Associate of Arts - Education
University of South Florida
High School Diploma -
Central High School
Cosmetology License - Cosmetology Education
Cosmetology School
Similar Profiles
Kaylee ZbasnikKaylee Zbasnik
Sales Consultant at K. Hovnanian HomesSales Consultant at K. Hovnanian Homes
Lacy HoustonLacy Houston
Sales Consultant at K. Hovnanian HomesSales Consultant at K. Hovnanian Homes
Imani GlennImani Glenn
Sign Spinner at K. Hovnanian HomesSign Spinner at K. Hovnanian Homes
Ashleigh T. VarratoAshleigh T. Varrato
Guest Experience Manager (GEM) at Face Forward AestheticsGuest Experience Manager (GEM) at Face Forward Aesthetics
Alex PriceAlex Price
Field Estimator/Field Inspector at North American Environmental Services L.L.C.Field Estimator/Field Inspector at North American Environmental Services L.L.C.