Faith Hammond
Stone Mountain,GA
Summary
Dynamic leader with proven problem-solving and customer service skills honed at Chicken Salad Chick and in law enforcement. Expert in staff training, mentoring, and performance enhancement, ensuring seamless operations and safety compliance. Excelled in high-pressure situations, demonstrating critical thinking and effective communication. Achieved significant team performance improvements through strategic delegation and coaching.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Chicken Salad Chick
Buckhead, GA
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Production Associate
VTS
Buford, GA
08.2022 - 03.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
Deputy Sheriff
Forsyth County Sheriffs Ofc
Cumming, GA
04.2014 - 03.2022
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Education
Criminal Justice
University of Phoenix
Tempe, AZGED -
Lithia Springs High-school
Lithia Springs, GAAccounting
Strayer University
Douglasville, GASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Documentation and reporting
- Safety compliance
- Performance reviewing
- Supply ordering
- Verbal and written communication
- Shift leadership
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Worker training
- Work area inspection
- MS office
Certification
Business analytics certification
Timeline
Shift Manager
Chicken Salad Chick
05.2023 - Current
Production Associate
VTS
08.2022 - 03.2023
Deputy Sheriff
Forsyth County Sheriffs Ofc
04.2014 - 03.2022
Criminal Justice
University of Phoenix
GED -
Lithia Springs High-school
Accounting
Strayer University