Faith Hemphill
North Little Rock
Summary
Dynamic professional with extensive experience as a 911 Emergency Dispatcher at Desha County Sheriffs Office, excelling in problem-solving and critical thinking. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail, ensuring high-quality outcomes in high-pressure situations. Adaptable and reliable, consistently delivering results under tight deadlines.
Overview
3
3
years of professional experience
Work History
Freelancer
Upwork.com
01.2025 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
Transcriptionist
REV
01.2025 - 03.2025
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
911 Emergency Dispatcher
Desha County Sheriffs Office
01.2024 - 01.2025
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
Meat Packer
Savemart
04.2024 - 08.2024
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Inspected meat to perform quality assurance checks.
- Upheld high standards of sanitation by diligently cleaning tools, equipment, and surfaces throughout each shift.
- Supported team members in their tasks when needed, fostering a collaborative work environment that prioritized efficient operations.
- Counted stock and recorded for inventory recordkeeping.
911 Emergency Dispatcher
McGehee Police Department
08.2022 - 12.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
High School Diploma -
Helena High School
1300 Billings Ave, Helena, MT 5960105-2022
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
- Data analysis
- Search engine optimization
- Multitasking and organization
- Critical thinking
- Client communication
- Graphic design
- Freelance negotiation
- Analytical thinking
- Logistics coordination
- Reliability
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Freelancer
Upwork.com
01.2025 - Current
Transcriptionist
REV
01.2025 - 03.2025
Meat Packer
Savemart
04.2024 - 08.2024
911 Emergency Dispatcher
Desha County Sheriffs Office
01.2024 - 01.2025
911 Emergency Dispatcher
McGehee Police Department
08.2022 - 12.2023
High School Diploma -
Helena High School
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