Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Henson

Lykens,PA

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

6
6
years of professional experience

Work History

Call Center Team Lead

Comcast
02.2022 - 06.2024
  • Managed high-volume call operations, achieving service and quality goals while mentoring team members
  • Coordinated team scheduling and ensured seamless workflow across multiple platforms
  • Resolved escalated concerns efficiently, boosting customer loyalty and retention rates
  • Delivered targeted coaching to team members, enhancing call handling and customer satisfaction

Receptionist

Dental Dreams
03.2020 - 04.2022
  • Scheduled and confirmed patient appointments, aligning preferences with dental provider availability
  • Verified insurance information and processed patient registrations with accuracy
  • Answered calls regarding procedures, referrals, and insurance, directing complex queries to the appropriate departments
  • Maintained a clean and organized front office, creating a welcoming atmosphere for patients
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Receptionist

Integreon
06.2018 - 03.2020
  • Scheduled appointments, managed multi-line phones, and provided exceptional customer service
  • Ensured the timely completion of administrative tasks, including record updates and reporting
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Medical Office Receptionist

Life Bridge Health
01.2018 - 02.2020
  • Coordinated patient scheduling and registration, ensuring compliance with office policies and medical guidelines
  • Managed multi-line phones, directing calls and messages to appropriate personnel
  • Assisted with insurance verification and claims submission for accurate billing
  • Maintained patient confidentiality while organizing and updating records in the EMR system
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.

Education

Associate of Science - Computer And Information Systems

Southern New Hampshire University
Hooksett, NH
06-2026

Skills

  • Front desk operations
  • Medical terminology
  • Appointment scheduling
  • Patient scheduling
  • Office administration
  • Patient registration
  • Call center customer service
  • Quality assurance
  • Escalation handling

Timeline

Call Center Team Lead

Comcast
02.2022 - 06.2024

Receptionist

Dental Dreams
03.2020 - 04.2022

Receptionist

Integreon
06.2018 - 03.2020

Medical Office Receptionist

Life Bridge Health
01.2018 - 02.2020

Associate of Science - Computer And Information Systems

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Faith Henson