Sarah Riley
Canton,Georgia
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director 2 XOC Operations
Comcast
03.2019 - Current
- Developed strategic initiatives to align team goals with organizational objectives and drive growth.
- Facilitated cross-departmental collaboration to enhance project delivery and operational efficiency.
- Identified process improvement opportunities and implemented solutions to optimize workflow efficiency.
- Collaborated with stakeholders to identify areas for improvement and develop strategies for network reliability
- Analyzed data from KPI reports to identify areas of improvement in business operations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Streamlined communication processes, enhancing collaboration between departments and improving project outcomes.
- Led cross-functional teams to develop strategic initiatives aligning with corporate objectives.
Director Network Service Desk
Comcast
06.2016 - 03.2019
- Developed and implemented innovative solutions that aligned with organizational goals and market needs.
- Championed process improvements through data analysis, fostering a culture of continuous improvement among staff.
- Cultivated strong relationships with stakeholders to drive collaborative efforts in project execution and planning.
- Mentored team members, enhancing their professional growth and contributing to a high-performance work environment.
- Demonstrated and supported continuous improvement and growth mindset.
Manager 2 Network Operations Center
CIMCO Communications - Comcast
03.2001 - 04.2016
- Directed operational strategies to enhance network performance and improve service reliability across platforms.
- Led cross-functional teams to develop and execute protocols for network monitoring and maintenance.
- Investigated root cause analysis for outages or incidents impacting the network infrastructure and Strategic Business Service customers.
- Coordinated incident response efforts to minimize downtime and enhance service continuity.
- Directed daily operations within the Network Operations Center to optimize service delivery and incident response.
- Participated in change management meetings with stakeholders from different teams within the organization.
- Developed and maintained operational processes and procedures for the Network Operations Center team.
- Mentored junior staff in technical competencies and professional development, building a high-performing team environment.
- Established best practices for incident management, streamlining response times and reducing service disruptions.
Education
Bachelor of Science - Social Sciences
Northeastern Illinois University
Chicago, IL08-1985
Skills
- Strategic planning
- Verbal and written communication
- Analytical thinking
- Change management
- Conflict resolution
- Vendor management
- Problem-solving
- Stakeholder engagement
- Risk management
- Process improvement
- Teamwork and collaboration
- Data analysis
- Decision-making
- Relationship building
Certification
Cisco Certified Network Associate
Timeline
Director 2 XOC Operations
Comcast
03.2019 - Current
Director Network Service Desk
Comcast
06.2016 - 03.2019
Manager 2 Network Operations Center
CIMCO Communications - Comcast
03.2001 - 04.2016
Bachelor of Science - Social Sciences
Northeastern Illinois University