Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Faith Jackson

Holly,MI

Summary

Dynamic Guest Service Department Manager at McDonald's with a proven track record in enhancing customer loyalty through personalized service and effective complaint resolution. Skilled in multitasking and team management, I foster a positive work environment that drives success and motivates staff to excel, ensuring exceptional guest satisfaction and repeat business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Department Manager

McDonald's
03.2021 - Current
  • Developed strong relationships with repeat clients to foster brand loyalty and promote return visits.
  • Enhanced customer loyalty by providing personalized service, anticipating needs, and resolving issues swiftly.
  • Spearheaded promotional campaigns targeted at attracting new clientele while retaining existing customers through incentives and rewards programs.
  • Fostered a positive work environment, motivating team members to excel in their roles and contribute to overall success.
  • Greeted guests upon arrival and offered assistance.

Education

High School Diploma -

Holly High School
Holly, MI
06-2024

Skills

  • Multitasking proficiency
  • Effective delegation
  • Exceptional communication
  • Staff training and development
  • Team management
  • Attention to detail
  • Guest satisfaction monitoring
  • Guest services
  • Guest complaint resolution
  • Hospitality and service industry background
  • Positive attitude
  • Customer service

Certification

  • ServSafe Certified


Interests

  • Music
  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • DIY and Home Improvement

Timeline

Guest Service Department Manager

McDonald's
03.2021 - Current

High School Diploma -

Holly High School

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Faith Jackson