Faith Jackson
Kansas City,MO
Summary
Dynamic manager with a proven track record at Popeyes, excelling in team leadership and operational efficiency. Enhanced service quality through staff training and implemented process improvements that reduced wait times. Skilled in inventory management and relationship building, fostering a collaborative environment that drives success.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
16
16
years of professional experience
Work History
Manager
Popeyes
02.2017 - Current
- Oversaw daily operations to ensure efficient workflow and compliance with safety regulations.
- Trained and mentored staff, enhancing team productivity and service quality.
- Implemented process improvements that streamlined food preparation and reduced wait times.
- Developed staff schedules to optimize labor costs while maintaining service standards.
- Managed inventory levels, ensuring availability of supplies without overstocking.
Assistant Manager
Subway
05.2012 - 02.2017
- Supervised daily operations to ensure compliance with food safety standards and company policies.
- Trained and mentored staff on service protocols and customer interaction techniques.
- Developed employee schedules to optimize workflow and improve operational efficiency.
- Implemented inventory management practices to reduce waste and enhance supply chain processes.
- Enhanced team performance through ongoing training initiatives and performance evaluations.
Chef Assistant
Bonnie's Kitchen
08.2009 - 05.2012
- Assisted in meal preparation, ensuring adherence to recipes and presentation standards.
- Supported chef in inventory management, tracking stock levels and ordering supplies as needed.
- Maintained cleanliness and organization of kitchen equipment and workstations to ensure safety compliance.
- Coordinated with kitchen staff to streamline food preparation processes, enhancing service efficiency.
- Trained new staff on kitchen operations and food safety protocols, fostering a collaborative environment.
Education
High School Diploma -
Central High School
Kansas City, MO06-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Relationship building
- Goal setting
Accomplishments
- Achieved Employee of the Month through effectively helping with everyday operations.
Timeline
Manager
Popeyes
02.2017 - Current
Assistant Manager
Subway
05.2012 - 02.2017
Chef Assistant
Bonnie's Kitchen
08.2009 - 05.2012
High School Diploma -
Central High School
Employee of the Month
I received employee of the month several times for my hard work and dedication.