Faith Johnson
Chattanooga,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Beginning Environmental Scientist with 4 years of leadership experience, passionate about working with National Parks Service.
Overview
7
7
years of professional experience
Work History
Member Service Assistant
University Of Tennessee At Chattanooga
08.2023 - Current
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated challenging interactions with patrons appropriately, including conflict resolution, service recovery, and seeking assistance from professional staff when necessary.
Assistant General Manager
Sonic Drive-In
10.2020 - Current
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Handled cash accurately and prepared deposits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Camp Counselor
Menagerie Farms
05.2017 - 07.2022
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Supervised children through organized farm activities
Education
Bachelor of Science - Environmental Science
The University of Tennessee - Chattanooga
Chattanooga, TN05.2025
High School Diploma -
Collierville High School
Collierville, TN05.2021
Skills
- Project management abilities
- Agricultural Experience
- Teamwork Communication
- Customer Service Experience
- Calm Under Pressure
- Dispute Resolution
Timeline
Member Service Assistant
University Of Tennessee At Chattanooga
08.2023 - Current
Assistant General Manager
Sonic Drive-In
10.2020 - Current
Camp Counselor
Menagerie Farms
05.2017 - 07.2022
Bachelor of Science - Environmental Science
The University of Tennessee - Chattanooga
High School Diploma -
Collierville High School
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