Open To Work
Hi, I’m
Alei Leota
Anchorage ,Ak
Work Preference
Summary
Drive improvements to accounting operations to support organizational objectives and strategic growth. Well versed in keeping accounts updated and accounting professionals on-task to handle dynamic conditions. Excellent planning, leadership and decision-making abilities.
Consistent accounting professional well-versed in fostering excellent team performance through dedication and empowering leadership in Accounting Manager roles. Certified Management Accountant with over 10 years years of accounting management experience. Experienced account manager excelling in customer relations and project management. Skilled in enhancing service quality and driving business development, ready to leverage expertise to deliver impactful solutions in a fast-paced environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
years of professional experience
Work History
Northern Skies Federal Credit Union Anchorage, Alaska
Member Service Representative
10.2023 - 01.2026
Job overview
- Assisted members with account inquiries and transaction processing.
- Resolved member issues through effective communication and problem-solving.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Answered member questions about products and services.
- Provided guidance to members on how best to use products or services offered by the organization.
- Excelled in exceeding daily credit card application goals.
Auto Tags&Title Anchorage, Alaska
Title Clerk
03.2021 - 08.2023
Job overview
- Processed vehicle titles and registrations for clients efficiently.
- Maintained accurate records of title transactions and customer information.
- Assisted customers with inquiries regarding title transfer requirements.
- Verified documents for compliance with state regulations and policies.
- Managed timelines and workflows to ensure timely processing of titles.
- Processed applications for new titles, transfers and duplicate titles.
- Assisted customers with questions about the titling process or fees associated with it.
- Handled payments from customers for taxes, registration fees.
- Performed takedown exams for building transactions.
U-Haul International Inc.Anchorage , AK
Customer Service Representative
02.2020 - 01.2021
Job overview
- Reviewed customer data to assess current issues and determine potential solutions.
- Taking Reservation Over the phone
- Assisted Customer with Truck Rentals and also helps customer making sure they have the correct information on their contract
- Call Back dues (Calling 100 customer day)
- Helps with customer refund on mileage and fuels
- Helps with credit card transaction and cash transaction
- Customer verification confirmation
- Cleaning and sanitizing
- Sweeping and mopping
- Helps assisted customer to their storage unit
- Assisted outstanding performance to customer with new reservation moving in storage unit
- Track customer contract to make sure their information are update and have the correct information on file
- Sell Trucks for Sale
- Helping customer hook up Trailers and Auto transport
- Maintained revenue streams by exhausting every option before offering refunds.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Assisted customers with completing quick and efficient sales transactions.
Colortyme Rent To Own Honol, HI
Account Manager
01.2007 - 12.2016
Job overview
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Excelled in exceeding daily credit card application goals.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Maintained relationships with banks to oversee all aspects of monthly financial reporting.
- Delivered actionable recommendations to enhance strategic direction and day-to-day accounting operations.
Education
Tafuna High SchoolPago Pago, AS
High School Diploma
06.2003
Skills
- Finance tracking
- Financial report generation
- Month-end accounting
- Budget review
- Reporting
- Payment collection
- Inventory auditing
- Financial reporting systems maintenance
- Credit card payment processing
- Call center experience
- High-energy attitude
- Customer relations
- Project management abilities
- Problem-solving abilities
- Route management
- Microsoft Office expertise
- Business development understanding
- Retail sales customer service
- Store maintenance
- Active listening
- Shipping and receiving understanding
- Inbound and outbound calling
- Clerical support
- Team leadership
Accomplishments
- Accounting Skills
Operated computers programmed with accounting software to record, store, and analyze information. - Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Member Service Representative
Northern Skies Federal Credit Union
10.2023 - 01.2026
Title Clerk
Auto Tags&Title
03.2021 - 08.2023
Customer Service Representative
U-Haul International Inc.
02.2020 - 01.2021
Account Manager
Colortyme Rent To Own
01.2007 - 12.2016
Tafuna High School
High School Diploma