Theodore Hillman
Erie,PA
Summary
Customer-focused sales specialist with over 30+ years of sales experience. Committed to long-term relationships with customers resulting in multiple repeat engagements and referrals. Relentless at identifying and applying exactly how to meet each client's needs. Effective at arriving on-time, being prepared and always taking on extra work to support customer and business needs. Dedicated team player knowledgeable and being Quality-focused result-driven with top-notch skills in planning work and building long-lasting customer relationships. Looking for a permanent role with a growing team. Accomplished sales specialist with exceptional and proven sales record. Manage sales territories with organized and proactive approach to capturing new customers and capitalizing on emerging opportunities. Energetic and upbeat with enterprising nature. Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
31
31
years of professional experience
Work History
District Sales Rep Pa. Lottery
Pa. Dept Of Revenue (Lottery)
Erie, PA
06.2020 - Current
- Developed relationships with retailers to promote lottery products and services.
- Conducted training sessions for staff on lottery policies and procedures.
- Analyzed sales data to identify trends and opportunities for improvement.
Inside Sales Account Manager
Prosource Of Erie
Erie, PA
09.2019 - 11.2020
- Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
- Penetrated new markets by investigating competitor products, services and trends.
- Worked closely with contractors, using persuasive communication skills and customer relations expertise to close deals with all clients.
Sales Specialist
Lowes Home Improvements
Erie, PA
12.2003 - 06.2020
- Calculated total costs for service delivery, including production, delivery and installation requirements.
- Generated more than 10 leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Negotiated prices and set up contracts to finalize agreements.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Showcased features of diverse products, provided information and redirected objections.
Sales Manager
Bianchi Motors
Erie, PA
04.1999 - 12.2003
- Assessed, optimized and elevated operations to target current and expected demands.
- Met with each associate to establish realistic monthly sales goals.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Collaborated with other Sales Associates in meetings to brainstorm new ideas and discuss best ways to handle sales goals and issues.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Conducted in-depth research on competitor trends, products and services.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
Owner/Operator
Hillman Brother's Carpet Cleaning
Orlando, FL
12.1994 - 02.1998
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Created business plan, established processes and directed operations to offer quality product and services to customers.
- Provided every customer with top-notch service and satisfied each client's individual needs.
Education
Police And Corrections Law Enforcement Officer - Law Enforcement and corrections officer
Kenneth A. Braggs
06.1994
High School Diploma - Auto Body Technician
Technical Memorial High School
06.1984
Skills
- Advertising and marketing
- Packaging orders
- Reading sketches
- Working with designers
- Assisting production
- Financial calculation
- Building trust and rapport
- Construction inspection
- Communication and direction
- Employment oversight
- Creating reports
- Excellent oral and written communication
- Customer database management
- Interdepartmental activity management
- Auditing inventory
- Loading trucks
- File and records maintenance
- Business operations management
- Improving procedures
- Verifying orders
- Finance tracking
References
- Steve Hall, 2624 Greengarden Blvd, Erie, PA, 16508, 570-428-4501
- Theresa Bucko, 5504 Briarcliff Dr., Edinboro, PA, 16412, 8143929999
- Ciff Glasl, 4578 Village St., Erie, PA, 16506, 814-969-2835
Timeline
District Sales Rep Pa. Lottery
Pa. Dept Of Revenue (Lottery)
06.2020 - Current
Inside Sales Account Manager
Prosource Of Erie
09.2019 - 11.2020
Sales Specialist
Lowes Home Improvements
12.2003 - 06.2020
Sales Manager
Bianchi Motors
04.1999 - 12.2003
Owner/Operator
Hillman Brother's Carpet Cleaning
12.1994 - 02.1998
Police And Corrections Law Enforcement Officer - Law Enforcement and corrections officer
Kenneth A. Braggs
High School Diploma - Auto Body Technician
Technical Memorial High School
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