Jordan Hernandez
Grand Rapids,MI
Summary
Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member relationships.
Overview
4
4
years of professional experience
Work History
Member Service Representative
GR Consumers Credit Union
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Crew Member
Chipotle
01.2021 - 06.2021
- Worked front counter, Kitchen and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
BBA - Finance
Grand Valley State University
Allendale, MI04-2025
Skills
- Customer service
- Relationship building
- Microsoft Excel mastery
- Finance and accounting
Timeline
Member Service Representative
GR Consumers Credit Union
12.2022 - Current
Crew Member
Chipotle
01.2021 - 06.2021
BBA - Finance
Grand Valley State University
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