Faith Johnson
Forest Park,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships within dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Sales Associate Specialist
Hilton Hotel
08.2023 - Current
- Worked closely with shift manager to solve problems and handle guest concerns.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Executive Assistant
Midland States Bank
05.2023 - 09.2023
- Handled confidential and sensitive information within the Institute of Entrepreneurship with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed bookkeeping records for executive team and senior management group.
Shift Manager
Freddy's Frozen Custard & Steakburgers
11.2022 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team and maximum team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Manager
Eastern Illinois University Dining Services
10.2020 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Forest Park Aquatic Center
04.2016 - 09.2020
- Onboarded new employees with training and new hire documentation.
- Controlled costs with inventory management and operating within budget to increase profits.
- Improved marketing to attract new customers and promote business.
Shift Leader
L.L. Bean
11.2018 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Science - Business Administration And Management
Eastern Illinois University
Charleston, IL05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Business Administration
- Budget Control
Timeline
Sales Associate Specialist
Hilton Hotel
08.2023 - Current
Executive Assistant
Midland States Bank
05.2023 - 09.2023
Shift Manager
Freddy's Frozen Custard & Steakburgers
11.2022 - 05.2023
Manager
Eastern Illinois University Dining Services
10.2020 - 01.2023
Shift Leader
L.L. Bean
11.2018 - 05.2020
Manager
Forest Park Aquatic Center
04.2016 - 09.2020
Bachelor of Science - Business Administration And Management
Eastern Illinois University
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