Ebai Itoe
Lavon,TX
Summary
Sales associate with exceptional customer service and sales skills seeking to provide premier service to clients and up-sell products in person, over the phone and through email who possesses written and verbal communication skills and always strives for customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate Specialist
Global Consulting International Ltd
01.2018 - 01.2023
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Answered questions about store policies and addressed customer concerns.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
Sales Associate Team Leader
Neatech Trading Ltd
03.2018 - 10.2020
- Presented professional image consistent with company's brand values.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Representative
Mesoh Cocoa And Coffee Board
01.2017 - 12.2017
- Used in-store system to locate inventory and place special orders for customers.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Masters - Business Administration
Cyrpus International University
Cyprus 01.2020
Skills
- Service Contracts
- Merchandise Recommendations
- Money Handling
- Fitting room maintenance
- Register Opening and Closing
- Sales expertise
- Customer Service
- Retail Sales
- Meeting Sales Goals
- Security Practices
- Informed Product Selections
- Cash Handling
- Building Customer Loyalty
- Engaging with Diverse Customers
- Friendly and Helpful
- Interpersonal and written communication
- Information Analysis
- Flexible Hours
- Goal-Driven
- Documentation And Reporting
- Conflict Resolution
- Team Leadership
Timeline
Sales Associate Team Leader
Neatech Trading Ltd
03.2018 - 10.2020
Sales Associate Specialist
Global Consulting International Ltd
01.2018 - 01.2023
Sales Representative
Mesoh Cocoa And Coffee Board
01.2017 - 12.2017
Masters - Business Administration
Cyrpus International University
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