Faith Johnson
Oceanside,CA
Summary
Dynamic retail professional with proven expertise in customer service and retail sales techniques honed at Defense Commissary Agency, DECA. Excelled in cultivating sustainable partnerships and enhancing customer retention through exceptional service and conflict resolution. Skilled in cash handling and fostering team development, significantly contributing to store operations and sales growth.
Overview
3
3
years of professional experience
Work History
GS - 1101 - 4
Defense Commissary Agency, DECA
Camp Pendleton, Ca
01.2024 - Current
- Oversaw daily store operations, delegating tasks effectively to ensure smooth functioning of the retail division.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Store Associate
Publix
Panama City Beach, FL
02.2023 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Courtesy Clerk
Stater Bros
Yucca Valley, CA
05.2021 - 11.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
No Degree - Criminal Justice
Yucca Valley High School
Twentynine Palms, CA06.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Cash Register Operation
- Written and verbal communication
- Order Taking
Languages
German
Limited Working
French
Limited Working
Timeline
GS - 1101 - 4
Defense Commissary Agency, DECA
01.2024 - Current
Store Associate
Publix
02.2023 - 06.2023
Courtesy Clerk
Stater Bros
05.2021 - 11.2021
No Degree - Criminal Justice
Yucca Valley High School