Faith Johnson
Atlanta,Georgia
Summary
Dynamic professional with a proven track record in enhancing customer experience and sales outcomes, notably at Arby's Restaurant. Skilled in upselling and exceptional customer service, I excel in fast-paced environments, demonstrating multi-tasking strength and sales expertise. Achieved significant improvements in customer satisfaction and transaction efficiency, leveraging problem-solving skills and excellent people skills to exceed employer expectations.
Overview
10
10
years of professional experience
Work History
Sales Associate
Arby's Restaurant
Atlanta, GA
01.2024 - Current
- Processing sales transactions, handling cash and electronic payments, maintaining a tidy and organized work area, and ensuring a positive and friendly experience for customers
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided quality customer service by adhering to company policies and procedures.
Sales Associate
Annie Pretzels
Atlanta, GA
03.2023 - 01.2024
- Prepared batches of dough for baking, ensuring accurate measurements of ingredients.
- Worked with teammates and openly invited coaching from management team.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Deli Clerk
Publix
Atlanta, GA
01.2022 - 03.2023
- Provided customer service, including greeting customers and answering their questions
- Sells products by providing customers with information needed to make product-related decisions
- Operates cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment
Lead Infant Teacher
Fruits of Love Daycare
East Point, GA
01.2022 - 01.2023
- Responsible for creating a nurturing and developmentally appropriate environment for infants
- Maintain accurate records of each infant's daily activities
- Communicating effectively with parents and team members
Retail Assistant Manager
Shoe Show
Atlanta, GA
03.2018 - 09.2018
- Responsible for opening and closing store encompasses tasks such as greeting customers
- Managing cash transactions, preparing night deposit drops
- Receiving and sending out shipments, preparing night deposit drops, and ensuring the overall operational readiness of the store
- Inspecting and managing inventory, coordinating shipments, adhering to security measures
Sales Associate/Cashier
Old Navy
Atlanta, GA
06.2017 - 03.2018
- Greet and engage with the customer at all times
- Process cashier transactions quickly and accurately
- Process all tasks quickly and accurately per company defined policies and procedures, with a focus on customer service
Deli Clerk
Walmart
Atlanta, GA
01.2015 - 04.2016
- Skillfully cut and slice various types of meats and cheeses according to customer preferences and specifications
- Maintain cleanliness and sanitation standards when handling and preparing food items to ensure food safety
Education
Dental Assistant Diploma -
United Education Institute
Morrow, GA01.2020
High School Diploma -
Mount Zion High School
Jonesboro, GA01.2004
Skills
- Upselling
- Multi-tasking strength
- Promotional support
- Sales expertise
- Problem-solving skills
- Exceptional customer service
- Cash handling accuracy
- Excellent people skills
- Listening skills
Timeline
Sales Associate
Arby's Restaurant
01.2024 - Current
Sales Associate
Annie Pretzels
03.2023 - 01.2024
Deli Clerk
Publix
01.2022 - 03.2023
Lead Infant Teacher
Fruits of Love Daycare
01.2022 - 01.2023
Retail Assistant Manager
Shoe Show
03.2018 - 09.2018
Sales Associate/Cashier
Old Navy
06.2017 - 03.2018
Deli Clerk
Walmart
01.2015 - 04.2016
Dental Assistant Diploma -
United Education Institute
High School Diploma -
Mount Zion High School
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