Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Faith Johnson

Hartford,AL

Summary

Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction.

Overview

4
4
years of professional experience

Work History

Member Service Representative

All In Credit Union
Dothan, AL
01.2025 - Current
  • Delivered quality service by assessing, advising and assisting credit union members.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.

Contact Center Representative

All In Credit Union
Daleville, AL
02.2024 - 01.2025
  • Provided technical support to customers on products or services offered by the company.
  • Resolved customer complaints in a professional manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Administrative Assistant

Envoy Mortgage
Enterprise, AL
08.2021 - 01.2024
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Education

High School Diploma -

Enterprise High School
Enterprise, AL
05-2023

Skills

  • Customer service
  • Conflict resolution
  • Account management
  • Data entry
  • Cross-selling techniques
  • Call handling

References

References available upon request.

Timeline

Member Service Representative

All In Credit Union
01.2025 - Current

Contact Center Representative

All In Credit Union
02.2024 - 01.2025

Administrative Assistant

Envoy Mortgage
08.2021 - 01.2024

High School Diploma -

Enterprise High School
Faith Johnson