Faith Kasiah
Kansas City,MO
Summary
Adept at fostering team efficiency and enhancing guest experiences, I leveraged strong multitasking and customer service skills at Twin Peaks Restaurants. My background also includes expertise in cosmetology, demonstrating a unique blend of creative vision and relationship management.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Twin Peaks Restaurants
Independence, MO
06.2021 - 06.2024
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Increased table turnover rate with efficient management of waiting list and timely followups.
Waitress
Twin Peaks Restaurants
Independence, MO
06.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
Ulta
Kansas City, MO
11.2023 - 02.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Cosmetology License - Cosmetology
Z Hair Academy
Lee's Summit, MO10.2023
Highschool Diploma -
Blue Ridge Christian School
Kansas City, MO05.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Quick Learner
- Client consultation
- Appointment Scheduling
- Detail-orientated
- Relationship building and management
- State Licensed Cosmetologist
- Highlights and lowlights
- Thermal styling
- Creative coloring
- Foiling expertise
- Cosmetology
- Eyebrow styling
Timeline
Waitress
Twin Peaks Restaurants
06.2024 - Current
Sales Associate
Ulta
11.2023 - 02.2024
Hostess Trainer
Twin Peaks Restaurants
06.2021 - 06.2024
Cosmetology License - Cosmetology
Z Hair Academy
Highschool Diploma -
Blue Ridge Christian School