Sara Serna
Kissimmee,FL
Summary
Goal-oriented person versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, used to working with a team and following guidelines as well and high critical thinking skills.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Planet Hollywood
Orlando, FL
11.2022 - Current
- Trained new host staff on customer service protocols and restaurant procedures.
- Managed seating arrangements to optimize guest flow during peak hours.
- Assisted in developing training materials for onboarding processes.
- Collaborated with management to enhance guest experience strategies.
- Reviewed team achievements and provided valuable insights.
Sales Associate
Crocs
Orlando , FL
05.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Facilitated friendly greetings for new and returning customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Created welcoming atmosphere for coworkers and customers.
- Worked warehouse when needed
- Maintained environment clean
Education
N/A - N/A
Osceola High School
Kissimmee, FL10.2004
Skills
- Customer Needs Assessment
- Customer Service
- Upselling Techniques
- Time Management
- Product Recommendations
- Teamwork and Collaboration
- Answering Customer Questions
- Credit and Cash Transactions
- resilient under pressure
- effective and efficient problem solving
- emotional intelligence and adaptability
Timeline
Hostess Trainer
Planet Hollywood
11.2022 - Current
Sales Associate
Crocs
05.2022 - 09.2022
N/A - N/A
Osceola High School