Katirah O'neill

Training new host staff on customer service protocols and operational procedures. Handing guest inquiries and resolving complaints with professionalism and empathy. Ensured seating availability for specific guests. Coordinated wait times for guests to optimize service flow to give kitchen and servers time but still advocate for guests. As well as helping servers run their food to tables and expo to a certain point.

Trained new host staff on company standards and procedures to ensure a consistent guest experience.

Developed training materials to enhance onboarding processes for host team members.

Coordinated staff schedules to optimize coverage during peak dining hours, improving service efficiency.

• Helping customers choose types of ice cream they want, give them ideas, taking their money, gift cards dealing cashing out money and doing check outs. Making ice cream and as well as little snacks like hot dogs and pretzels. As well as cleaning up night shift, cleaning out bathroom and etc.

• Took orders on the intercom and informed customers about ongoing specials.
• Prepared and served high-quality food and beverages to customers efficiently.
• Operated cash register, processed transactions, and managed customer orders accurately.