Summary
Overview
Work History
Education
Skills
Timeline
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Faith Kelso

Call Center Representative
Memphis,TN

Summary

Polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Call Center Representative

GE Appliances
Memphis, United States
05.2018 - 03.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Bank Teller

Fort Sill National Bank
Collierville, TN
08.2016 - 03.2018
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma -

Southwind High School
Memphis, TN
05.2015

Skills

  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Order and Refund Processing

Timeline

Call Center Representative

GE Appliances
05.2018 - 03.2021

Bank Teller

Fort Sill National Bank
08.2016 - 03.2018

High School Diploma -

Southwind High School

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Faith Kelso Call Center Representative