Faith Kennedy
Grand Rapids,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Amazon Learning Ambassador
Amazon
Grand Rapids, MI
03.2023 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
Target Team Leader
Target
Grand Rapids, MI
01.2021 - 12.2021
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
East Grand Rapids High School
Grand Rapids, MI05-2022
Skills
- Technical Support
- Data Entry
- Customer Service
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
Timeline
Amazon Learning Ambassador
Amazon
03.2023 - Current
Target Team Leader
Target
01.2021 - 12.2021
High School Diploma -
East Grand Rapids High School
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