Faith King
Durham,NC
Summary
Highly-motivated healthcare professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Admin Specialist, Oncology Return Patient Access
UNC Health Care
Chapel Hill, NC
09.2024 - Current
- Completing the check-out process for all patients when needed.
- Maintaining a daily End of Day report for the assigned disease group.
- Maintaining No Show, Cancel Visit, and Reschedule report as outlined in the department's guidelines.
- Cross-training and cross-coverage with other disease groups, as needed.
- Complex coordination of appointments for patients.
- Scheduling from internal requests.
- Maintaining work queues, scheduling requests for assigned disease group.
- Answering incoming calls and returning calls from voicemail.
Admin Associate, Oncology Registration
UNC Health Care
Chapel Hill, NC
10.2022 - 09.2024
- First point of contact for all NC Cancer Hospital patients.
- Process Pre-Registration standard work.
- Register patients and complete encounter forms.
- Collect patient payments and insurance information, and referrals.
- Provide patients with support and guidance, as needed.
Medical Receptionist
Best Day Psychiatry & Counseling
Durham, NC
09.2021 - 10.2022
- Checked patients in and out for appointments and collected co-payments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Assembly Line Worker
AW North Carolina
Durham, NC
05.2019 - 08.2020
- Assembled components of a variety of products, adhering to production specifications.
- Inspected finished products for quality assurance purposes.
- Verified accuracy of assembled parts before moving them down the line for further processing.
Intern
Duke Health System
Durham, NC
06.2017 - 08.2017
- Observed patients with sleep apnea.
- Transferred patient information from a disk onto a desktop.
Education
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NCSkills
- Telephone Etiquette
- Front Desk Operations
- Insurance Verification
- Microsoft Office
- Adaptability
- Teamwork
- Time management
- Problem Solving
Timeline
Admin Specialist, Oncology Return Patient Access
UNC Health Care
09.2024 - Current
Admin Associate, Oncology Registration
UNC Health Care
10.2022 - 09.2024
Medical Receptionist
Best Day Psychiatry & Counseling
09.2021 - 10.2022
Assembly Line Worker
AW North Carolina
05.2019 - 08.2020
Intern
Duke Health System
06.2017 - 08.2017
Bachelor of Science - Healthcare Management
Winston-Salem State University
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