Faith Kohl
Loganville,GA
Summary
Efficient Service Representative with solid background in customer service, sales, and clerical work. Specialize in maintaining strong customer relationships while improving business productivity and sales volume. Highly skilled at coordinating appointments, managing data entry tasks, and handling high-volume phone calls.
Overview
3
3
years of professional experience
Work History
BDC Service
Jim Ellis Buick Gmc - Mall Of Georgia
Buford, GA
01.2024 - Current
- Processed payments and invoices according to established procedures.
- Followed up with customers after completion of service requests.
- Advised customers on available options for service or products.
- Generated sales by following up on service leads, and cold calling customers.
- Updated customer information in the database accurately.
- Provided customer support via phone and email inquiries in a timely manner.
- Developed a strong understanding of vehicle product knowledge to assist with customer questions.
- Explained warranty coverage to customers as needed.
- I made reminder and confirmation phone calls to customers who made online appointments.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Utilized various software and tools to streamline processes and optimize performance.
Office Assistant
Seniors Helping Seniors
Buford, GA
10.2022 - 12.2023
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Managed inventory of office supplies and placed orders when needed.
- Created internal and external files for clients and employees, and made sure to keep documents up to date for the state.
- Finalization of billing and payroll at the end of the month.
- Improved the process to get applicants in quicker and more efficiently.
- Creating clients scheduled needs and assigning the appropriate and qualified employees to shifts.
- Managed call-outs, unavailability requests, time off, and overtime approval.
- Sales and marketing for the company. Attended expos to bring in new clients and employees, along with online marketing.
- Held new hire interviews and the onboarding process.
- Created forms for the company using Excel, OneNote, PowerPoint, Microsoft Word, and Adobe.
- Ran needed reports by collecting, analyzing, and summarizing information from various sources.
Private Nanny
Private Family Client
Lawrence, GA
03.2022 - 01.2023
- Created a school work plan for children.
- Entertained and engaged children with games, crafts, and outdoor activities.
- Provided attentive care, including bathing and dressing children, changing diapers, and preparing bottles and feeding equipment.
- Prepared meals and snacks according to the dietary needs of the family's children.
- Met and communicated regularly with parents to discuss children's activities and development.
- Maintained a safe, healthy and nurturing environment for the children in their home.
Education
High School Diploma -
Brookwood Highschool
05-2034
Skills
- Strong multitasking
- time management
- Call center experience
- Goal oriented
- Strong technical skills
- Efficient scheduler
- Attention to detail
- Excellent communication
- Complaint resolution
- Email etiquette
References
References available upon request.
Timeline
BDC Service
Jim Ellis Buick Gmc - Mall Of Georgia
01.2024 - Current
Office Assistant
Seniors Helping Seniors
10.2022 - 12.2023
Private Nanny
Private Family Client
03.2022 - 01.2023
High School Diploma -
Brookwood Highschool
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