Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership and accomplishments
Certification
Languages
References
Timeline
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Faith Lee

748 Crescent St. NE, Grand Rapids,MI

Summary

Results-oriented professional with nearly ten years of experience in internal communication and project implementation. Skilled in community building, employee onboarding/offboarding, coaching and customer service. Leveraging excellent communication and emotional intelligence, I am known for working best collaboratively and for leaving a lasting positive impact.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service/Sales Specialist

Portable Sun, LLC
Remote
09.2024 - Current
  • NABCEP Associate Certified - Completed a course to learn about the solar industry, passed the exam, and applied the new information immediately
  • Individual sales over eight months: $450k
  • Prepared and implemented plans to improve the onboarding process for future company and employee growth

Founder

From The Core, LLC
Grand Rapids, MI
02.2023 - Current
  • Coach couples to create meaningful wedding ceremonies
  • Officiate weddings (frequent public speaking)
  • Personal life coaching for people navigating change in their lives

Executive Assistant

American Glass Mosaics, LLC
Spring Lake, Michigan
11.2023 - 08.2024
  • Managed schedule of the President and CEO and along with administrative tasks including HR administrative tasks
  • Processed both Accounts Payable and Accounts Receivable
  • Produced new training material for manufacturing employees

Sales Development Representative

CoachHub
Remote, CO
03.2022 - 03.2023
  • Cold called HR, Sales, and Learning & Development leaders to introduce them to digital coaching for all levels of employees
  • Trained an internal SDR team to improve sales performance through effective communication and storytelling
  • Attended in-person networking events to develop authentic relationships with prospects

Childcare Provider

ABC Nannies
Golden, CO
08.2020 - 10.2021
  • Managed daily schedule including activities, outings, and health and well-being updates
  • Communicated clearly with the child’s parents to foster a consistent and reliable relationship
  • Initiated conversations regarding the child’s development and how to best support growth

Office Administrator/Internal Communication Lead

Human Universal Health Institute
Glendale, CO
08.2018 - 08.2020
  • Created and effectively lead three successful quarterly trainings for an entire thirty-person team
  • Spearheaded training programs on effective communication in the workplace, empathy and relatability
  • Operated the front desk of BioVital Medical Clinic: patient advocate, managing overlapping schedules, multitasking, listening, etc.

Education

Bachelor of Arts - English Writing - Emphasis in Poetry

DePauw University
Greencastle, IN
05.2018

Study Abroad Program - Argentine Literature, Spanish Language

University of Buenos Aires
Buenos Aires, Argentina

Skills

  • Training
  • Integrity
  • Collaboration
  • Professionalism
  • Enthusiasm
  • Organization
  • Creativity
  • Coaching
  • Public speaking
  • Written and verbal communication
  • Emotional intelligence
  • Adaptability

Accomplishments

  • Employability Certificate - JOFI for Training and Development Specialist
  • Awarded Most Collaborative Sales Development Representative in North America CoachHub
  • Awarded Paul Query Prize for Excellent Poetry 2018

Leadership and accomplishments

  • Leadership Development - Landmark Education, Denver, CO, 06/01/19, Current, Landmark Forum (2019), Advanced Course (2019), Self Expression and Leadership Program (participant and coach, 2020), TMLP 1 (08/01/21 - 08/31/22), TMLP 2 (11/01/22 - 11/30/23)
  • Connection Leader - Brave Life Venture, Denver, CO, 10/01/20, 08/31/23, Facilitated monthly Meet & Greet events for people in their twenties seeking authentic life direction, Activated Diversity, Equity, and Inclusion conversations to focus on social justice and psychological safety for all
  • Life Coach - Compass Rose International, Denver, CO, 03/01/21, 06/30/21, Developed an 8-week incubator designed to empower teens to express themselves authentically, Coached two teens (ages 13 and 14) every week to discover their truest passions and strengths

Certification

  • Certified Yoga Teacher - YTT-200
  • Certified Reiki Master
  • Ordained Minister

Languages

Spanish
Limited

References

References available upon request.

Timeline

Customer Service/Sales Specialist

Portable Sun, LLC
09.2024 - Current

Executive Assistant

American Glass Mosaics, LLC
11.2023 - 08.2024

Founder

From The Core, LLC
02.2023 - Current

Sales Development Representative

CoachHub
03.2022 - 03.2023

Childcare Provider

ABC Nannies
08.2020 - 10.2021

Office Administrator/Internal Communication Lead

Human Universal Health Institute
08.2018 - 08.2020

Bachelor of Arts - English Writing - Emphasis in Poetry

DePauw University

Study Abroad Program - Argentine Literature, Spanish Language

University of Buenos Aires

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