Faith Madden
4380 Plantation Blvd. #17, Liverpool
Summary
Dedicated Security Officer with over 25 years of experience in emergency management and conflict resolution. Proven ability to develop safety protocols; with a strong background in emergency management and conduct threat assessments, ensuring a secure and safe environment for everyone.
Overview
31
31
years of professional experience
Work History
Security Officer
St. Joseph's Hospital and Medical Center
301 Prospect Ave, Syracuse, NY, 13203
05.2000 - 03.2026
- Monitored premises to ensure safety and security of patients, staff, and visitors.
- Responded swiftly to emergency situations, coordinating with medical and law enforcement personnel.
- Conducted regular patrols to identify potential hazards and maintain secure environment.
- Enforced hospital policies regarding access control and visitor management procedures.
- Fill In Supervisor
- Collaborated with healthcare staff to develop safety protocols for high-risk areas.
- Trained new security personnel on operational procedures and emergency response techniques.
- Prepared detailed incident reports for management review to enhance safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Implemented crime prevention strategies based on observed trends within facility grounds.
Cart Attendant/Cashier/Loss Prevention Officer
BJ's Wholesale
4145 NY 31, Clay, NY, 13041
03.1995 - 05.2000
- Ensured carts were organized and accessible for customer convenience.
- Assisted customers in locating products and navigating store layout.
- Maintained cleanliness and safety standards in cart retrieval areas.
- Collaborated with team members to streamline cart collection processes.
- Cleared parking lot of litter and foreign debris.
- Monitored inventory of carts, reporting any damages or needs for repair.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Collected carts left in parking areas and returned to retail stores.
- Promoted a positive shopping experience through friendly interactions and assistance with customer needs.
- Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.
- Enhanced team productivity, providing backup support during staff shortages.
- Assisted in loading purchases into customer vehicles, ensuring seamless checkout experience.
- Ensured safety protocols were followed, regularly inspecting and reporting any cart damage.
- Managed lost and found items in the cart area, ensuring proper documentation and retrieval processes.
- Supported loss prevention efforts by monitoring and reporting suspicious activities.
- Supported inventory management tasks, helping to restock shelves and maintain product displays.
- Improved customer convenience by offering assistance with finding shopping baskets.
- Maintained clean, orderly work environment free of hazards.
- Monitored cash register balances, ensuring accuracy at the beginning and end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Criminal Justice-Police Science
Cayuga Community College
197 Franklin St. Auburn, NY, 1302105-2015
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Emergency response CPR/BLS Trained
- Conflict resolution techniques
- Conflict de-escalation
- Visitor tracking
- Threat assessment
- Staff management
- Security equipment operation
- Patrol operations
- Access control
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Emergency management
- Theft prevention training
- Dispatch
- Weapons training
- Investigation documentation
- Report generation
- Active shooter training
- Building lockdown coordination
Timeline
Security Officer
St. Joseph's Hospital and Medical Center
05.2000 - 03.2026
Cart Attendant/Cashier/Loss Prevention Officer
BJ's Wholesale
03.1995 - 05.2000
Associate of Science - Criminal Justice-Police Science
Cayuga Community College