Faith McClain
Sacramento,CA
Summary
Dynamic funeral director recognized for exceptional organizational and communication skills. Committed to providing compassionate support and personalized memorial experiences, contributing to improved client engagement and satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Funeral Director
SCI Dignity Memorial Funeral Services
Fair Oaks, CA
03.2024 - Current
- Coordinates funeral services, ensuring seamless execution of ceremonies and adherence to family requests.
- Provides compassionate support to grieving families, guiding them through planning and decision-making processes.
- Develops personalized memorial programs, incorporating unique tributes that honored individual lives and legacies.
- Upholds legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Improves client satisfaction by providing compassionate and personalized funeral services.
- Establishes trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Organizes staff schedules to ensure adequate coverage during peak hours or high-volume periods.
EDRS Clerk and Attendant
Sierra View Chapel and Funeral Home
Fair Oaks, CA
08.2023 - 03.2024
- Managed daily administrative tasks, including record-keeping and scheduling for services.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Collaborated with healthcare providers to verify death data and documentation.
- Prepared and maintained the chapel and viewing rooms for services, upholding a serene environment.
- Gained valuable experience in different embalming methods through exposure to diverse cases under mentor supervision.
Lead Transportation Security Officer
DHS- TSA
Sacramento, CA
08.2015 - 02.2023
- Supervised and trained Transportation Security Officers on security protocols and procedures.
- Conducted thorough security screenings using advanced imaging technology to ensure passenger safety.
- Collaborated with law enforcement agencies to address security threats and ensure compliance with regulations.
- Managed incident response procedures, coordinating with multiple stakeholders to resolve security-related issues effectively.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Manager
Papa Johns Pizza
Sacramento, CA
02.2015 - 11.2015
- Oversaw daily operations to ensure adherence to company standards and customer satisfaction.
- Trained and mentored staff on best practices for food preparation and service efficiency.
- Developed staff schedules to maintain adequate coverage during peak hours and improve service speed.
- Managed supplier relationships to ensure timely delivery of quality ingredients and supplies.
- Enhanced team performance through regular feedback sessions and targeted training initiatives.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Air Traffic Controller and Communications
US Army
Landsthul Germany
10.2007 - 06.2012
- Coordinated aircraft movements to ensure safe takeoffs and landings.
- Communicated effectively with pilots and ground crews to relay critical information.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Science - Mortuary Science
American River College
Sacramento, CA12-2023
Associate of Arts - Language Studies
American River College
Sacramento, CA12-2018
Skills
- Mortuary operations
- Empathetic
- Funeral planning
- Obituary writing
- Multitasking Abilities
- Team collaboration
- Organizational skills
- Excellent communication
- Self motivation
- Time management abilities
Certification
- Licensed Funeral Director- FDR 5000
Timeline
Funeral Director
SCI Dignity Memorial Funeral Services
03.2024 - Current
EDRS Clerk and Attendant
Sierra View Chapel and Funeral Home
08.2023 - 03.2024
Lead Transportation Security Officer
DHS- TSA
08.2015 - 02.2023
Manager
Papa Johns Pizza
02.2015 - 11.2015
Air Traffic Controller and Communications
US Army
10.2007 - 06.2012
Associate of Science - Mortuary Science
American River College
Associate of Arts - Language Studies
American River College