Faith McCravy

• Worked with insurance companies to obtain authorizations for patient needs such as imaging.
• Set up peer to peer appointments when needed
• Facilitated referrals to other healthcare providers and resources to bridge service gaps.
• Processed incoming and outgoing referral requests from patients, doctors and other health care professionals.
• Monitored referrals to foster timely completion and followed up with physicians.
• Worked out of multiple work queues to care for patients at multiple locations.
• Created referrals from incoming faxes.
• Attended continuing education courses to stay current on referral processes and best practices.
• Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
• Maintained high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
• Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
• Contributed to practice growth by maintaining positive relationships with both patients and referring providers.

• Coordinated with several inpatient and outpatient facilities to set up various surgeries for 12 surgeons.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Expertly managed planning, scheduling, and coordination of in office procedures.
• Trained multiple new hires and provided training documents.
• CPT coding
• Performed various administrative tasks by filing, copying and faxing documents.
• Coordinated surgical team schedules for seamless procedure planning and execution.
• Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.

• Answered incoming calls, scheduled appointments and filed medical records.
• Assisted with patient needs such as requests for medication refills, sending patients to triage, and scheduling appointments.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Trained new staff on filing, phone etiquette and other office duties.
• Used EPIC to schedule appointments.
• Managed patient registration process, confirming data accuracy and completeness.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Provided attentive and nurturing care to children, ensuring their safety and well-being at all times.
• managed daily routines with scheduled and activities, including meal times, playtime, and educational exercises.
• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Streamlined cashier operations for improved productivity and reduced wait times.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

• Met deadlines in high-paced environment

• Inbound and outbound calls

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Fulfilled customer orders utilizing electronic system
• Met deadlines in high-paced environment