Faith Mendoza
Summary
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Overview
6
6
years of professional experience
Work History
Concierge
Avis Budget Group
Lihue, HI
2025.12 - Current
- Assisted customers with vehicle selection and rental agreements.
- Coordinated transportation logistics for customer pickups and drop-offs.
- Provided information on local attractions and dining options to enhance guest experience.
- Maintained organization of rental fleet, ensuring vehicle readiness for customers.
- Collaborated with team members to improve service delivery and operational efficiency.
- Utilized reservation systems to process bookings and track vehicle availability.
- Ensured compliance with company policies while delivering exceptional customer service.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Pharmacy Technician
Kauai professional pharmacy
Lihue, HI
2024.11 - Current
- Dispensed medications accurately to patients and healthcare providers.
- Assisted in inventory management and restocked pharmacy supplies regularly.
- Maintained patient records and ensured confidentiality of sensitive information.
- Collaborated with pharmacists to prepare compounded medications as required.
Pharmacy Technician
Lihue pharmacy group
Lihue, Hawaii
2020.04 - 2024.11
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Dispensed medications accurately to patients and healthcare providers.
- Assisted in inventory management and restocked pharmacy supplies regularly.
- Maintained patient records and ensured confidentiality of sensitive information.
- Processed prescription orders using pharmacy management software efficiently.
- Provided customer service by answering inquiries and resolving issues promptly.
- Collaborated with pharmacists to prepare compounded medications as required.
- Educated patients on medication usage and potential side effects effectively.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Pharmacy Technician
Kauai Career Training Center
Lihue, HI 2008.03 - 2008.08
Timeline
Concierge
Avis Budget Group
2025.12 - Current
Pharmacy Technician
Kauai professional pharmacy
2024.11 - Current
Pharmacy Technician
Lihue pharmacy group
2020.04 - 2024.11
Pharmacy Technician
Kauai Career Training Center
2008.03 - 2008.08