Faith Miller
Adrian,MI
Summary
Detail-oriented professional with experience in healthcare and customer service. Noted for strong relationship management and quality assurance skills. Eager to leverage expertise to improve patient outcomes and foster supportive environments.
Overview
9
9
years of professional experience
Work History
Cell Phone Sales Representative
OSL Retail Services
Coldwater, Michigan
11.2023 - 11.2024
- Engaged customers to identify their cell phone needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Managed inventory levels to ensure availability of popular devices and accessories.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers with service plans and device activation procedures.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with team members to create a positive shopping experience for customers.
- Greeted customers, provided information about products and services.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Verified customer's identity before activating new devices.
- Explained features of cell phones to potential buyers and answered questions.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Managed store displays ensuring that items were properly labeled and attractively presented.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
- Advised customers on additional products such as insurance plans, chargers, cases.
- Ensured compliance with company policies by monitoring customer interactions for quality assurance purposes.
- Maintained knowledge of sales and promotions, return policies and security practices.
Production Line Worker
Hilex
Litchfield, Michigan
11.2021 - 05.2023
- Operated production machinery to assemble plastic products efficiently.
- Maintained clean and organized work area to ensure safety standards.
- Inspected finished products for quality and consistency before packaging.
- Collaborated with team members to meet daily production goals.
- Adjusted machine settings according to specifications for various products.
- Reported equipment malfunctions to maintenance for timely repairs.
- Ensured all products were packaged correctly before shipping out.
Certified Nursing Assistant
Welcov Healthcare
Bigfork, Montana
10.2015 - 12.2021
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records.
- Collaborated with nursing team to develop individualized care plans.
- Provided emotional support and companionship to residents and families.
- Trained new staff on caregiving procedures and protocols to ensure high-quality patient care.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Facilitated activities of daily living, including personal hygiene, feeding, and ambulation, to enhance patient well-being.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens and monitored vital signs to support timely interventions for patient comfort and safety.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Administered medications following the guidance of the registered nurse or physician.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Credit Card Customer Service Representative
TTech
Kalispell, Montana
04.2018 - 03.2021
- Assisted customers with credit card inquiries and account management.
- Resolved billing issues and processed payments efficiently.
- Educated clients on credit card benefits and promotional offers, enhancing their understanding and usage of products.
- Answered inquiries quickly and accurately by utilizing computer system technology and automated response scripts.
- Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Collaborated with different teams within the organization such as marketing, sales, finance for effective resolution of customer complaints and issues.
- Ensured compliance with all federal laws pertaining to consumer financial protection including Fair Credit Reporting Act regulations.
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Resolved escalated customer issues promptly, fostering positive customer relationships and retention.
- Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
- Verified accuracy of customer information in order to ensure proper account management.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Achieved service goals consistently by applying best practices in customer service, sales, and team management.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Excelled in exceeding daily credit card application goals.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2021
Skills
- Vital signs monitoring
- Electronic health records
- Patient care planning
- Medication administration
- Specimen collection
- Patient communication
- Microsoft Excel
- Payment processing
- Maintaining privacy
- Reliable team player
- Quality assurance controls
- Calm and level-headed under duress
- Microsoft Word
- Outlook
- Data entry accuracy
- Effective communication
- Team collaboration
- Customer advocacy
- Adaptability to change
- Healthcare customer support
- Multi-line phone talent
- Patient advocacy
Languages
English
Professional
German
Limited
Timeline
Cell Phone Sales Representative
OSL Retail Services
11.2023 - 11.2024
Production Line Worker
Hilex
11.2021 - 05.2023
Credit Card Customer Service Representative
TTech
04.2018 - 03.2021
Certified Nursing Assistant
Welcov Healthcare
10.2015 - 12.2021
High School Diploma -
Penn Foster Career School