Faith Morrow
Leander,TX
Summary
Warranty Administrator with 3 years of experience with multiple brands, proficient in managing warranty administration for renowned dealerships. Demonstrates a strong ability in conducting audits, ensuring compliance, and coordinating with various stakeholders for efficient claim processing. Equipped with skills in data analysis, auditing, and efficiency, the professional consistently identifies opportunities for process improvement and cost savings. Displays a commitment to enhancing warranty claim processing efficiency and reducing turnaround time.
Overview
4
4
years of professional experience
Work History
Warranty Administrator
AWN Inc
Leander, TX
02.2025 - Current
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Resolved discrepancies in warranty coverage.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
- Reviewed and processed warranty claims to ensure accuracy of all information.
Warranty Administrator
Audi North Austin, Maserati Austin, Alfa Romeo Austin
Austin, United States
05.2023 - Current
- Managed warranty administration for Audi North Austin dealership as well as their sister companies Alfa Romeo and Maserati.
- Conducting regular audits of warranty claims to ensure compliance with manufacturer guidelines and minimize the risk of warranty fraud.
- Coordinate with key stakeholders to ensure timely processing and reimbursement of warranty claims.
- Implementing strategies to improve warranty claim processing efficiency and reduce turnaround time.
- Collaborate with service technicians and parts department to ensure accurate and timely submission of warranty claims.
Warranty Administrator
Don Ringler Toyota
Belton, United States
10.2022 - 05.2023
- Managed warranty administration for Don Ringler Toyota dealership.
- Maintain accurate and up-to-date records of warranty claims and approvals.
- Collaborate with service advisors and technicians to gather necessary information for warranty claims.
- Ensure compliance with all manufacturer requirements for warranty claim processing.
- Provide regular reports and analysis on warranty claim trends, including identifying common issues, potential cost savings, and opportunities for process improvement.
Back Parts Counter
Subaru of Georgetown
Georgetown, United States
09.2021 - 10.2022
- Maintain an organized inventory of parts and accessories to ensure efficient customer service and minimize errors in order fulfillment.
- Collaborate with the service department to ensure timely delivery of parts to technicians.
- Assist in managing back parts counter operations, including inventory management, order processing, and customer inquiries.
- Coordinate with vendors and suppliers to ensure timely delivery of parts and accessories to maintain inventory levels and meet customer demand.
Education
Associates - Studio Arts
Austin Community College District
Austin12.2020
Skills
- Warranty Management
- Turnaround Time
- Risk Analysis
- Customer Service
- Stock Control
- Data Analysis
- Servicing and Car Mechanics
Languages
English
Profile
Faith Morrow, 210-241-8440, morrow.lynn42@gmail.com, Leander, TX
Timeline
Warranty Administrator
AWN Inc
02.2025 - Current
Warranty Administrator
Audi North Austin, Maserati Austin, Alfa Romeo Austin
05.2023 - Current
Warranty Administrator
Don Ringler Toyota
10.2022 - 05.2023
Back Parts Counter
Subaru of Georgetown
09.2021 - 10.2022
Associates - Studio Arts
Austin Community College District