Summary
Overview
Work History
Education
Skills
Timeline
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Faith Musa

Orlando,FL

Summary

Throughout my 5 years of experience in providing excellent customer service, I have developed skills that will be transferable to healthcare. These skills include excellent communication, empathy, time management, and most importantly, adaptability. I have recently completed my CNA program and will be taking my certification test within the next month. However, I do not plan on stopping there. My ultimate goal is to grow my career in healthcare and become a future pediatric nurse.

Overview

4
4
years of professional experience

Work History

Babysitter

05.2024 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Remote Customer Service Representative

First Service Residential
10.2023 - Current
  • Handled customer inquiries regarding their HOA courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.


Remote Apple Card supervisor/ Collection care

Concentrix
11.2022 - 10.2023
  • I was responsible for documenting pertinent details regarding customers' financial status and the progress of collection efforts.
  • I reached out to customers via telephone to inform them about their delinquent accounts while providing empathy.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Stellantis Customer Care

Alta Resources
06.2022 - 11.2022
  • Managed high call volumes with exceptional time management and multitasking skills.
  • Handled difficult situations regarding recalled car parts and status of their car orders calmly, maintaining professionalism at all times.


Grassroots Organizer

Grassroots Campaigns
08.2020 - 12.2021
  • I had the privilege to contribute to the development of the Grassroots advocacy community, ensuring that individuals have a platform to voice their concerns in both state and federal governments.
  • I proactively engage with individuals by encouraging their active participation in community projects assigned to me, all while diligently managing data and maintaining precise records.

Education

Certificate of Completion in Software Development -

General Assembly

Certificate Of Completion -

CNA Training, INC
Orlando, FL
06.2024

BLS Certification -

Pump-It CPR Specialist
Orlando, FL
06.2024

High school diploma -

Griffith Highschool
Griffith, IN
2019

Skills

  • Customer Service and Care
  • Office Applications
  • Time Management
  • Reliability
  • Patience and Empathy
  • Child Supervision
  • Managing routines
  • Customer Service
  • Critical thinking
  • Problem solving
  • Adaptability

Timeline

Babysitter

05.2024 - Current

Remote Customer Service Representative

First Service Residential
10.2023 - Current

Remote Apple Card supervisor/ Collection care

Concentrix
11.2022 - 10.2023

Stellantis Customer Care

Alta Resources
06.2022 - 11.2022

Grassroots Organizer

Grassroots Campaigns
08.2020 - 12.2021

Certificate of Completion in Software Development -

General Assembly

Certificate Of Completion -

CNA Training, INC

BLS Certification -

Pump-It CPR Specialist

High school diploma -

Griffith Highschool

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Faith Musa