Faith Nelson
Ann Arbor,MI
Summary
Offering exceptional interpersonal skills and quick learning ability, ready to adapt and excel in retail environment. Brings strong understanding of customer service principles and ability to manage transactions and maintain stock levels. Ready to use and develop communication and organizational skills in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Worker
Pitaya
08.2024 - Current
- Greeted customers, organized merchandise, and suggested helpful options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Server
Vitale's of Hudsonville
08.2022 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Biology, Health, And Society
University of Michigan
Ann Arbor, MI05-2028
High School Diploma -
Hudsonville High School
Hudsonville, Michigan05-2024
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Timeline
Retail Worker
Pitaya
08.2024 - Current
Server
Vitale's of Hudsonville
08.2022 - 08.2024
Bachelor of Science - Biology, Health, And Society
University of Michigan
High School Diploma -
Hudsonville High School
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