Faith Olaposi
Richmond,TX
Summary
Dynamic HR Specialist with a proven track record at Amazon, enhancing employee relations and compliance through effective HRIS maintenance and empathetic customer service. Skilled in recruiting and training development, I excel in building teams and streamlining onboarding processes, significantly improving workplace integration and satisfaction.
Overview
5
5
years of professional experience
Work History
Human Resources Specialist
Amazon
01.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Family Enrollment Counselor
Connections Academy
06.2024 - 09.2024
- Work in focused school-specific outbound task forces to drive pipeline enrollment goals
- Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process
- Make outbound calls to families interested in enrolling in Connections Academy schools
- Serve as an enrollment subject matter expert to families during the enrollment process
- Act as an ambassador for the school in interactions with students and families
- Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment
- Remain up to date with changes in enrollment policies and guidelines and communicate changes to families
- Communicate changes in school events, policies, and guidelines through interaction with school staff and parents
- And other duties as assigned
Customer Service Representative
TurboTax
03.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
HEB Grocery Store
09.2019 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX12.2024
Skills
- Training development
- Policies implementation
- HR program development
- Union relations
- Compensation planning
- HRIS maintenance
- Paperwork verification
- Recruiting
- Customer service delivery
- Negotiation
- Team building
- Background checks
- Employee relations
- Onboarding and orientation
- Training and mentoring
Skills
- Customer Relations
References
References available upon request.
Timeline
Family Enrollment Counselor
Connections Academy
06.2024 - 09.2024
Customer Service Representative
TurboTax
03.2024 - 05.2024
Human Resources Specialist
Amazon
01.2023 - Current
Customer Service Representative
HEB Grocery Store
09.2019 - 01.2023
Associate of Science - Nursing
Houston Community College
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