Open To Work
Faith Olea-Martinez
Kahului
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Server runner busser
Wailea Golf Club
Wailea
12.2025 - Current
- Provided exceptional customer service in a high-paced dining environment.
- Managed food and beverage orders efficiently for members and guests.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas during service.
- Handled guest inquiries and resolved issues promptly and professionally.
- Trained new staff on service protocols and club standards.
Event Server
Makena Golf & Beach Club
Wailea
09.2024 - Current
- Set up event spaces according to client specifications and requirements.
- Served food and beverages to guests during events with attention to detail.
- Engaged with guests to ensure satisfaction and address any requests promptly.
- Collaborated with team members to streamline service processes during busy events.
- Maintained cleanliness and organization of service areas throughout events.
- Assisted in coordinating event timelines with kitchen and management staff.
Host DRA Banquete Cashier
Food and Beverage Careers
Lahaina
08.2023 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Inspected dining areas for any damages or defects.
Barista host food runner
Food and beverage
Kaanapali
07.2019 - 04.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Placed orders with suppliers for delivery of products required for daily operations.
Retail Sales Associate
Vans Off The Wall
Lahaina
03.2021 - 06.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Host busser
Cheeseburger In Paradise
Lahaina
01.2017 - 03.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
Lahaina Luna High School
Lahaina, HawaiiSkills
- Staff coordination
- Team player mentality
- Reservations management
- Takeout order processing
- Workflow optimization
- Reservations
- Menu rotation
- Guest relations
- Customer engagement
- Online reservations
- Multitasking proficiency
- Telephone reception
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$50000/yr - $200000/yrTimeline
Server runner busser
Wailea Golf Club
12.2025 - Current
Event Server
Makena Golf & Beach Club
09.2024 - Current
Host DRA Banquete Cashier
Food and Beverage Careers
08.2023 - Current
Retail Sales Associate
Vans Off The Wall
03.2021 - 06.2021
Barista host food runner
Food and beverage
07.2019 - 04.2022
Host busser
Cheeseburger In Paradise
01.2017 - 03.2020
Lahaina Luna High School