Faith Onyiuke
Fayetteville,NC
Summary
A motivated self-starter with experience in marketing and customer relations, and the ability to work well in difficult situations. With experience also in customer service roles, demonstrates strong administrative abilities and a commitment to improving customer interactions and team efficiency.
Overview
8
8
years of professional experience
Work History
Security service
Allied universal Security service
09.2023 - Current
- Patrol property, ensuring safety and managing psychiatric emergencies with mental health strategies
- Collaborate with healthcare teams to secure premises and support psychiatric crisis management
- Lead security operations, integrating mental health insights for effective crisis resolution
- Maintain secure environment, applying advanced mental health techniques for crisis situations
- Provided empathetic support, aligning security with patient care objectives
- Partnered with clinical staff to tailor security measures to patient needs
- Trained new guards on crisis intervention techniques to improve patient interactions
- Conducted thorough premises inspections to ensure compliance with safety standards
- Fostered a secure atmosphere by collaborating closely with healthcare professionals.
Team Member
Bojangles restaurant
05.2023 - 01.2024
- Engage customers with product knowledge, boosting satisfaction and team morale
- Mentored peers, enhancing team efficiency and cohesion
- Implemented new service protocols, streamlining operations
- Led customer engagement initiatives, improving dining experiences
- Achieved a 10% increase in positive customer feedback.
Front Desk
Aveda Institute
01.2023 - 03.2023
- Welcomed and assisted customers, ensuring a friendly and efficient front desk experience
- Managed appointment bookings, improving scheduling efficiency and customer satisfaction
- Resolved customer inquiries, maintaining high service standards and customer trust
- Kept detailed records of interactions, supporting consistent and reliable service
- Boosted efficiency at front desk operations through effective scheduling
- Optimized customer interaction logs for enhanced service delivery
- Provided comprehensive support, resolving customer issues promptly
- Delivered outstanding customer service, enhancing satisfaction and loyalty.
Crew member
McDonald's
09.2018 - 01.2021
- Increased sales through effective upselling and customer engagement
- Maintained cleanliness standards, ensuring a welcoming environment
- Assisted team during peak hours, ensuring smooth operations and customer satisfaction
- Suggested feedback initiative, improving service quality
- Streamlined order process to enhance efficiency and customer turnover
- Rigorously followed food safety protocols to maintain health standards
- Trained new staff, ensuring adherence to service excellence standards.
Customer Service Representative
Walgreens
07.2017 - 08.2017
- Assisted customers with efficient, friendly service across departments, enhancing satisfaction
- Maintained clean, well-merchandised counters and shelves, ensuring accurate inventory records
- Priced and checked merchandise as directed, contributing to smooth store operations
- Constructed and maintained promotional displays, boosting seasonal and sale merchandise visibility
- Trained new staff in customer service, fostering a collaborative and respectful environment
- Managed inventory accuracy through systematic record keeping and precise auditing
- Boosted sales by optimizing product placement and enhancing store layout efficiency.
Home Health Aide
07.2017 - 08.2017
- Provided compassionate elder care, enhancing life quality and resident satisfaction
- Addressed individual needs with precision, ensuring comfort and dignity
- Built trust through consistent emotional support and attentive service
- Introduced new care techniques, significantly increasing resident happiness
- Enhanced elder care by personalizing comfort measures, increasing overall life quality
- Provided essential emotional support, strengthening resident trust and care satisfaction
- Addressed specific needs of residents, ensuring high standards of comfort and dignity.
Camp Leader
Public School Jamaica
07.2016 - 08.2016
- Led team to design engaging summer camp programs, boosting children's participation and satisfaction
- Organized and supervised recreational activities, ensuring safety and enjoyment for all children
- Developed a unique curriculum blending education and entertainment, enhancing learning experiences
- Fostered a nurturing environment, guiding children through activities with patience and encouragement
- Cultivated a supportive atmosphere, helping children thrive in camp activities
- Launched new recreational programs, increasing child participation and satisfaction
- Managed and optimized camp operations to ensure safety and enjoyment.
Education
Highschool -
Channel view school for research
Far Rockaway, Queens06.2017
Skills
- Communication
- Teamwork
- Initiative
- Computer
- IT
- Organization
- Leadership
- Hard work
- Dedication
- Critical thinking
- Flexibility
- Creativity
- Emotional intelligence
- Mathematics
- Project Management
- Marketing
- Administrative
- Writing
- Adaptive
- Problem solver
- Took initiative
- Multitasker
References
- Tracy Kelly, CEO McDonalds, Tkelly750@gmail.com, +1 (516) 306-4514
- Compton, Management McDonalds, compton11203@yahoo.com, +1 (347) 645-9400
Timeline
Security service
Allied universal Security service
09.2023 - Current
Team Member
Bojangles restaurant
05.2023 - 01.2024
Front Desk
Aveda Institute
01.2023 - 03.2023
Crew member
McDonald's
09.2018 - 01.2021
Customer Service Representative
Walgreens
07.2017 - 08.2017
Home Health Aide
07.2017 - 08.2017
Camp Leader
Public School Jamaica
07.2016 - 08.2016
Highschool -
Channel view school for research
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