Faith Petersen
Tuscaloosa,AL
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Dos Amigos Mexican Restaurant
Northport, AL
08.2024 - Current
- Greeted guests and sat customers at tables or in waiting areas.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Inspected dining and serving areas for cleanliness and proper setup.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered phones promptly to record and confirm reservations.
- Completed closing duties by emptying trash, cleaning the register and hostess stand.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Verified accuracy of orders before delivering them to customers' tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Upsold appetizers, drinks, desserts. when appropriate.,
Restaurant Hostess
Jalapeños 5 Points
Tuscaloosa, AL
03.2024 - 08.2024
- Greeted guests and sat customers at tables or in waiting areas.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Cashier
Woods and Water
Tuscaloosa, AL
05.2023 - 03.2024
- Maintained cleanliness of checkout area including countertops and register.
- Answered phone calls to assist customers with questions and orders.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Holt High School
Tuscaloosa, AL05-2024
Skills
- Table setting arrangements
- High volume dining
- Bill computation
- Group reservations management
- Dining customer service
- Reservation coordination
- Table management
- Guest relations
- Cleanliness and hygiene
- Conflict de-escalation
- Payment processing
- Customer service
- Greeting guests
- Handling complaints
- Customer flow management
Affiliations
- Volleyball
- Student Ambassador
- FBLA
- Yearbook Committy
Timeline
Restaurant Hostess
Dos Amigos Mexican Restaurant
08.2024 - Current
Restaurant Hostess
Jalapeños 5 Points
03.2024 - 08.2024
Cashier
Woods and Water
05.2023 - 03.2024
High School Diploma -
Holt High School
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