Faith (Rae) Weisenburger
Vermillion,SD
Summary
Experienced Department Manager with a background in the food and beverage industry, as well as customer service.
Overview
3
3
years of professional experience
Work History
STARBUCKS MANAGER
Hy-Vee
04.2024 - Current
- Managed a team of baristas, ensuring smooth operations and exceptional customer service
- Maintained inventory levels and coordinated ordering to prevent stock-outs and waste
- Created and executed marketing campaigns to drive foot traffic and increase sales
- Handled customer complaints and resolved issues in a timely and professional manner
- Utilized POS systems to process transactions and track sales data for analysis
- Performed opening and closing duties, ensuring the store was ready for business each day
- Managed team of 4 employees and ensured daily operations ran smoothly
- Trained new hires on company procedures and standards
- Provided excellent customer service and resolved any customer complaints
- Developed and implemented new strategies to improve efficiency and productivity
- Ensured workplace safety standards were met and maintained a clean working environment
- Assisted in performance evaluations and provided feedback to team members
- Found coverage for call-ins and ensured we had the correct number of baristas on the floor based off of business
SHIFT LEADER
Caribou Coffee
10.2022 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
PET CARE PROFESSIONAL
Sioux Falls Area Humane Society
01.2022 - 12.2022
- Provided exceptional care for a variety of animals, including dogs, cats, birds, and small mammals
- Administered medications and managed special diets for pets with health concerns
- Performed basic grooming tasks such as bathing, brushing, and nail trimming
- Maintained cleanliness and organization in a pet care facility, including feeding and exercise areas
- Attended training sessions on animal behavior, health, and first aid
- Responded quickly to emergency situations and provided immediate care for injured or ill pets
Education
High School -
Tea Area High School
01.2022
Skills
- Leadership
- Customer service
- Team management
- Inventory management
- Budgeting
- Staff training
- Problem solving
- Time management
Timeline
STARBUCKS MANAGER
Hy-Vee
04.2024 - Current
SHIFT LEADER
Caribou Coffee
10.2022 - 04.2024
PET CARE PROFESSIONAL
Sioux Falls Area Humane Society
01.2022 - 12.2022
High School -
Tea Area High School
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