Christina Kahlie
Vancouver,WA
Summary
Results-oriented leader with expertise in operational management and team development. Drives financial performance and enhances customer service through effective inventory management and a strong team culture. Ensures compliance with health standards while delivering outstanding customer experiences.
Overview
13
13
years of professional experience
Work History
Starbucks Manager
Starbucks Safeway
Washougal
09.2019 - Current
- Led recruitment, hiring, training, and development of baristas and shift supervisors to foster a high-performing team.
- Managed daily operations, including scheduling, ordering, and inventory control.
- Financial Performance: Driving sales, Controlling labor costs, managing the budget, and reporting on financial results.
- Customer Experience: Ensuring a "customer first attitude", delivering high quality products, and maintaining a clean and welcoming environment.
- Performance Management: conducting performance reviews, providing coaching and feedback.
- Cultivated relationships within the local community to enhance store visibility and drive customer traffic.
Optical Receptionist
Cascade Eyecare
Bend, OR
01.2016 - 06.2018
- Managed patient records, verified insurance eligibility, and scheduled appointments to support efficient patient flow.
- Greeted patients and checked them in & out, ensuring completion of necessary documents and adherence to policies before notifying doctor of patient arrival.
- Answered multi-line telephone, handled inquiries, managed email/mail, and maintained a clean and organized front desk and waiting area.
Server/lead server
The Original Pancake House
Bend, OR
08.2013 - 12.2015
- Greeting and serving customers quickly and efficiently while ensuring high standards of service, cleanliness, and sales promotion.
Education
Esthetician -
Aveda Institute
Vancouver09-2022
Skills
- Familiarity with Microsoft Office
- Facility management
- Calendar management
- Customer service
- Inventory and order management
- Team leadership
- Operational management
- Organizational skills
- Food safety management
Accomplishments
- Recognized and awarded leader of the quarter
- LS District Manager trainer
- Consistently earned top spot on Promotional deals
- Certified as Coffee Master, completed Coffee master program/coffee presentation
Timeline
Starbucks Manager
Starbucks Safeway
09.2019 - Current
Optical Receptionist
Cascade Eyecare
01.2016 - 06.2018
Server/lead server
The Original Pancake House
08.2013 - 12.2015
Esthetician -
Aveda Institute