Ana Joran
Miami,FL
Summary
With ten years of experience in diverse customer service roles, I currently manage a team of 11 employees across two stores while overseeing overall business operations. I am committed to cultivating a collaborative and motivating work environment and excel at building strong relationships with customers, team members, and stakeholders in fast-paced and dynamic settings.
Overview
9
9
years of professional experience
Work History
Manager
Rita's Italian Ice and Custard
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Front Desk Receptionist
Miami Management ING
11.2021 - 12.2022
Supervisor
XDELIVERY
02.2020 - 10.2021
Home Health Care
A&A Staffing
01.2017 - 12.2019
Education
Candidate For Bachelor's Degree in Business Management -
Miami Dade Collage
01.2025
Associate Degree in Arts -
Miami Dade Collage
04.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Schedule Preparation
- Business Administration
- Product Management
- Familiarity with Microsoft Office
Professional Licenses
- Associate Degree in Arts
- Personal Care Aide Certificate (PCA)
- Home Health Aide Certificate (HHA)
Activities
Public Relations of the Association (FDUANISH) of the program Puerta al Futuro; Fairleigh Dickinson University (2019).
Languages
Spanish
Native or Bilingual
Timeline
Manager
Rita's Italian Ice and Custard
12.2022 - Current
Front Desk Receptionist
Miami Management ING
11.2021 - 12.2022
Supervisor
XDELIVERY
02.2020 - 10.2021
Home Health Care
A&A Staffing
01.2017 - 12.2019
Candidate For Bachelor's Degree in Business Management -
Miami Dade Collage
Associate Degree in Arts -
Miami Dade Collage
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