Nicole M. Meadow
Midland,Michigan
Summary
Hospitality and Food & Beverage Manager with over 10 years of experience in enhancing customer service and operational efficiency across multiple corporate locations. Expertise in inventory control, vendor relations, and staff supervision, consistently ensuring adherence to food safety standards and delivering exceptional dining experiences.
Overview
15
15
years of professional experience
Work History
Starbucks Manager
Horizons Conference Center, Dow World Headquarters
, Michigan
06.2024 - 07.2026
- Managed operations across two corporate locations, supervised two employees, and coordinated daily workflow to ensure optimal customer service, product availability, and adherence to operational standards.
- Managed product ordering and inventory control, conducting weekly and monthly inventory counts to maintain stock levels and ensure uninterrupted beverage service.
- Conducted employee performance reviews, provided coaching and feedback, and delegated responsibilities to reinforce service and operational expectations.
- Developed new product and beverage ideas to increase variety, support sales promotions, and respond to customer preferences and seasonal opportunities.
- Completed daily POS system closeouts and maintained food safety, sanitation, cleanliness, and operational standards throughout each shift.
Café Manager
Horizons Conference Center, Dow World Headquarters
, Michigan
06.2024 - 07.2026
- Managed daily café floor operations during lunch service, supervising a cashier, coordinating workflow, assisting customers, and maintaining efficient food and beverage service.
- Managed product and supply ordering, including GFS items, while monitoring inventory levels and ensuring products were available for daily café operations and scheduled functions.
- Managed beverage inventory across multiple locations and corporate functions; collaborated with Coca-Cola representatives to ensure smooth operation of Freestyle beverage system.
- Researched and implemented new products, specials, and promotional opportunities to enhance offerings and drive food and beverage sales.
- Maintained food safety, sanitation, and operational standards; supported online order packing and assisted employees in various service areas.
Executive Concierge
Horizons Conference Center, Dow World Headquarters
, Michigan
08.2014 - 07.2026
- Primary liaison between Corporate Client Executives (Dow), their support staff and employer’s (Horizons) owners and their upper level management.
- Coordinate specialized events with Corporate Chef and management staff. Execute upscale catering events that consistently meet or exceed executive requests.
- Collaborated with outside food and beverage vendors to requisition food, beverages, and supplies, ensuring timely delivery and quality for events.
- Developed corporate menus tailored to client needs and preferences, including recipe development and nutritional analysis to enhance client satisfaction.
- Tracked sales metrics for menu popularity and catering items, informing future menu development and aligning offerings with client demand.
- Instrumental in the smooth transition into the newly built Dow World Headquarters building ensuring daily operations were uninterrupted and executed with the highest standards, while improving services for Corporate customers.
- Maintain professional office operations onsite, including electronic report filing, customer relations via phone calls, order office supplies, organize workflow for department.
Home Health Aide
The Arc
Midland, Michigan
10.2014 - 05.2016
- Assisted patients with daily personal care needs, including transfers, bathing, grooming, and dressing, ensuring comfort and dignity.
- Planned and prepared meals according to prescribed diets, and accompanied clients on outings, providing transportation and support.
- Maintained records of patient care using S.O.A.P. chart documentation, reviewed results with case manager. Mapped improvement plans for each client and tracked personal progress.
Caterer
Aramark
Midland, Michigan
03.2013 - 06.2014
- Oversaw catering staff for each catered event and ensured dietary guidelines and special diet requests were met.
- Collaborated with catering customers on menu development, recipes, and cost management for catering events.
- Maintained financial sales operations, assisting customers with requests and enhancing services for return guests.
- Managed timely billing processes to support cash flow and enhance customer satisfaction.
- Followed up with customer regarding responses to Customer satisfaction surveys.
Bartender
Oscars Bar and Grill
Midland, Michigan
07.2011 - 05.2012
- Coordinated planning and operations of cocktail lounge, streamlining service and enhancing overall guest experience.
- Delivered exceptional meal service through strong customer service skills, enhancing guest satisfaction.
- Adhered to Techniques of Alcohol Management (TAM) guidelines to ensure safety for staff and guests while complying with federal and local regulations.
Education
Cosmetology -
The Mane Hair
Midland, Michigan04-2017
Academic Diploma -
H.H. Dow High School
Midland, Michigan06-2007
Skills
- Food & Beverage Operations
- Multi-Location Operations
- Inventory management
- Product Ordering
- GFS Ordering
- Vendor Relations
- Food safety
- POS operations
- Employee Supervision
- Performance Reviews
- Staff training
- Customer Service
- Guest Relations
- Event Planning
- Event Management Software
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Organizational Skills
- ServSafe Certified
Timeline
Starbucks Manager
Horizons Conference Center, Dow World Headquarters
06.2024 - 07.2026
Café Manager
Horizons Conference Center, Dow World Headquarters
06.2024 - 07.2026
Home Health Aide
The Arc
10.2014 - 05.2016
Executive Concierge
Horizons Conference Center, Dow World Headquarters
08.2014 - 07.2026
Caterer
Aramark
03.2013 - 06.2014
Bartender
Oscars Bar and Grill
07.2011 - 05.2012
Cosmetology -
The Mane Hair
Academic Diploma -
H.H. Dow High School